Ruchira Hindurangala
Colombo,1
Summary
Dynamic Senior Manager with extensive experience at DFCC Bank, excelling in strategic planning and operational efficiency. Proven track record in risk management and cross-functional collaboration, enhancing customer satisfaction and team performance. Adept at data-driven decision making and fostering strong stakeholder relationships to drive organizational success.
Overview
1
1
Certification
2
2
years of post-secondary education
32
32
years of professional experience
Work History
Senior Manager
DFCC Bank
Colombo, Western Province
12.2006 - Current
- Led strategic planning initiatives to enhance customer service and satisfaction.
- Managed team of 10+ employees, providing guidance, setting goals, delegating tasks, and monitoring performance to achieve departmental objectives.
- Provided strategic direction to departmental heads regarding resource allocation decisions.
- Executed process improvements to enhance operational efficiency and service delivery.
- Developed training programs for staff to improve operational efficiency and performance.
- Collaborated with cross-functional teams to streamline banking processes and services.
- Managed compliance with regulatory guidelines and internal policies effectively.
- Implemented risk management strategies to safeguard assets and minimize losses.
- Guided change management initiatives to ensure smooth adoption of new business practices.
- Established communication channels between departments to facilitate collaboration and information sharing.
- Coordinated with IT department to implement new technologies and systems enhancements.
- Created detailed reports on project progress for senior management review.
Executive
Pan Asia Bank
Kurunagala, North western
11.2005 - 11.2006
- Analyzed market trends to inform strategic decision-making processes.
- Evaluated risk management strategies and recommended improvements.
- Created and maintained relationships with key stakeholders.
- Coordinated training programs for staff to improve service delivery standards.
- Created reports summarizing progress against organizational goals and objectives.
- Implemented campaigns and promotions to help with developing goods and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
Officer
Hatton National Bank
Colombo, Western Province
03.1994 - 10.2005
- Processed loan applications and conducted credit assessments.
- Coordinated branch activities to enhance customer experience and service delivery.
- Managed daily customer transactions efficiently and accurately.
- Assisted clients with account inquiries and product information.
- Developed strong relationships with clients to foster loyalty and trust.
- Supervised subordinate staff in carrying out daily duties and activities.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Conducted performance evaluations and provided constructive feedback.
- Coordinated cross-departmental projects to achieve company objectives.
- Implemented risk management strategies to mitigate potential threats.
- Coordinated with legal counsel to ensure organizational compliance.
- Maintained positive working relationship with fellow staff and management.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Set specific goals for projects to measure progress and evaluate end results.
Education
MBA - Business Administration
Cardiff Metropolitan University
Wales, Cardiff 06.2010 - 03.2012
Skills
- Strategic planning
- Operational efficiency
- Risk management
- Compliance management
- Data analysis
- Data-driven decision making
- Data analytics
- Process improvement
- Performance evaluation
- Operations planning
- Customer relationship management
- Cross-functional collaboration
- Troubleshooting and problem resolution
- Decision making
- Digital transformation
- Business administration
- Advanced data tools
- Time management
- Multitasking
- Effective communication
- Talent development
- Interpersonal relations
- Positive attitude
Certification
Certified Councelor from All Island Counselors Association
Accomplishments
- Awarded the best Individual service Provider award from DFCC Bank
Timeline
MBA - Business Administration
Cardiff Metropolitan University
06.2010 - 03.2012
Senior Manager
DFCC Bank
12.2006 - Current
Executive
Pan Asia Bank
11.2005 - 11.2006
Officer
Hatton National Bank
03.1994 - 10.2005