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Ruchira Alahakoon
Food And Beverage
Galewela, Sri-Lanka,05
Summary
An an experienced employee, I am eager to become part of a reputed team and involve to producing a quality work out put which brings forth my strengths. The concepts of luxury hospitality services I’ve learnt and experience during working on different kind of projects, combined with and abundance of energy growth, as my contribution towards achieving remarkable work goals of the property.
Overview
11
11
years of professional experience
4
4
Certifications
Work History
Food and Beverage Service Assistant
Cinnamon Life
Cinnamon Life City Of Dreams,Colombo 02
06.2023 - Current
- Food and beverage services attendant- Pre-Opening Team Cinnamon Life City of Dreams Sri-Lanka
- Experience in a pre-opening team or new hotel setup.
- Training and development such as following W.S.T - wine & spirit education trust level 01 & 02
- BRUFF Drinks Agency Spirit and signature and classic cocktail's
- Adhere to all health, safety, and hygiene standards.
- Participate in training sessions to learn the hotel’s service standards and operational procedures.
- Provide ongoing support and guidance to junior staff.
- Assist in inventory checks and stock control.
- Ensure all food and beverage items are stored properly and within expiration dates.
- Assist in ordering and receiving FIFO
- Maintaining inventory book and documents
- Provide high-quality service to guests, adhering to the hotel’s standards and procedures.
- Prepare and serve beverages, including alcoholic and non-alcoholic drinks.
- Greet and welcome guests in a friendly and professional manner.
- Address guest inquiries and complaints promptly and courteously.
- Ensure guest satisfaction by anticipating and fulfilling their needs.
Restaurant and Bar Service Attendant
Cinnamon Red
59 Ananda Kumaraswamy Avenue, Colombo,Sri-Lanka
06.2023 - 06.2024
- Ability to work well in a team management
- Attention to detail
- High level of organization
- Extensive knowledge of state and local alcohol ordinances
- Telecommunications system
- Point of sales (POS) system
- Making end of the day sales reports
- Inventory and budgeting forms
- Maintained clean and orderly work station.
- Pumped gas for guests and took payments.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Facilitated sales of services and goods.
- Maintained inventory of all saleable items.
- Daily checking 85 & 86 items
- Provided exceptional customer support by addressing needs quickly and professionally.
- Achieved high levels of customer retention by delivering personalized service tailored specifically towards individual preferences.
- Supervised daily operations, ensuring adherence to company policies and procedures
- Complied with all federal and state regulations regarding food safety and waste disposal.
- Explained food preparation methods to patrons with allergies and gluten intolerances.
Banquet and Restaurant as Restaurant Captain
Summerfild’s Banquet and Restaurant
Western Colombo,Sri-Lanka
05.2020 - 05.2023
- Sales and marketing and functions coordinating
- - Team Leadership and Training
- - Banquet and Event Management
- - Customer Service Excellence
- - Inventory and Supply Management
- - Problem Solving and Conflict Resolution
- - Communication and Interpersonal Skills
- - Time Management and Organizational Skills
- Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
- Assisted management in creating promotional strategies, contributing to an increase in repeat business.
Restaurant Supervisor and Service Crew Coordinator
Wishma Restaurant
Aethumal Pitiya ,Polonnaruwa,Sri-Lanka
04.2019 - 04.2020
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared
- Monitored health and safety standards to maintain a clean, safe working environment.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Coordinated with vendors to guarantee timely delivery of food and beverage supplies.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
- Organized implementation of new banners, displays, and menus.
- Maintained accurate records of sales, labor and other costs.
Waiter Restaurant and Bar
Hotel Sudu Araliya
Hotel Sudu Araliya,polonnaruwa,Sri-Lanka
05.2018 - 12.2018
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Used cash registers and credit card machines to cash out customers.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Waiter and Service Crew Member
Dambulla Village Hotel and Restaurant
Athupara Rd,Dambulla North,Sri-Lanka
02.2016 - 05.2018
- Kept server areas clean and stocked to increase efficiency while working tables
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Used cash registers and credit card machines to cash out customers.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
Training Waiter
Sunset Hotel and Restaurant
Sunset Hotel Dambulla,Sri-lanka
02.2014 - 02.2016
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
Ku/Medamulla De Mel Maha Vidyalaya
Melsiripura,Sri-Lanka Hotel Management - Food And Beverage
HE Hospitality Education (pvt) Ltd
Kottawa,Sri-Lanka 09.2017
Skills
Guest relations management
Additional Information
Passed of G.C.E Ordinary Level Examination in 2013 and advance level in 2015
Software
Languages
English
Advanced (C1)
Japanese
Elementary (A2)
Certification
Japanese-Language proficiency test N-5
Timeline
Food and Beverage Service Assistant
Cinnamon Life
06.2023 - Current
Restaurant and Bar Service Attendant
Cinnamon Red
06.2023 - 06.2024
Japanese-Language proficiency test N-5
12-2022
Banquet and Restaurant as Restaurant Captain
Summerfild’s Banquet and Restaurant
05.2020 - 05.2023
Restaurant Supervisor and Service Crew Coordinator
Wishma Restaurant
04.2019 - 04.2020
Waiter Restaurant and Bar
Hotel Sudu Araliya
05.2018 - 12.2018
Waiter and Service Crew Member
Dambulla Village Hotel and Restaurant
02.2016 - 05.2018
English Academy
04-2015
MS office
11-2014
Graphic Designing
11-2014
Training Waiter
Sunset Hotel and Restaurant
02.2014 - 02.2016
Ku/Medamulla De Mel Maha Vidyalaya
Hotel Management - Food And Beverage
HE Hospitality Education (pvt) Ltd
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