R.R.A.W.N.M.R.P.W.N. Gauri Pitawala
kandy
Summary
Conscientious Manager well-versed in guiding operations and motivating team members. Communicates clear company vision and holds team members accountable to drive results and remove barriers and obstacles. Driven worker utilizing flexible leadership style to foster team member engagement.
Overview
10
10
years of professional experience
Work History
General Manager
Royal Hotel
01.2020 - Current
- Lead and managed daily operations of the hotel, ensuring the highest standards of guest satisfaction and service delivery.
- Developed and implemented strategies to improve guest relations, resulting in a 30% increase in positive guest feedback and reviews.
- Oversaw all departments, including front desk, housekeeping, and food & beverage, ensuring a seamless experience for guests from check-in to check-out.
- Actively addressed and resolved guest complaints with a focus on personalized solutions, maintaining a high level of guest satisfaction and loyalty.
- Trained and mentored a team of 30+ staff, fostering a customer-centric culture and ensuring adherence to service standards.
- Handled VIP guest relations, organizing personalized services to meet their needs and ensure a memorable stay.
- Ensured consistent, high-quality hospitality services in line with brand standards, optimizing guest retention and satisfaction.
- Coordinated with various departments to handle emergency situations and special guest requirements, ensuring a safe and comfortable environment.
Accountant
Royal Hotel
01.2017 - 12.2019
Assistant Accountant
Royal Hotel
01.2015 - 01.2018
Education
High School Diploma -
Good Shepherd Convent
Kandy, Sri LankaAccounting
CIMA
UKMBA
University Of West London06-2026
Skills
Problem-solving aptitude
Reporting and documentation
Analytical thinking
Customer Service Excellence
Teamwork and Collaboration
Multitasking and Time Management
Sales Ability
High Emotional Intelligence
Languages
Sinhalese
Native language
English
Proficient
C2
Arabic
Beginner
A1
Timeline
General Manager
Royal Hotel
01.2020 - Current
Accountant
Royal Hotel
01.2017 - 12.2019
Assistant Accountant
Royal Hotel
01.2015 - 01.2018
High School Diploma -
Good Shepherd Convent
Accounting
CIMA
MBA
Similar Profiles
Natasha DolbelNatasha Dolbel
Kitchen Hand at Royal HotelKitchen Hand at Royal Hotel
JANELLE GIBSONJANELLE GIBSON
Housekeeper at Royal HotelHousekeeper at Royal Hotel
Katelyn SoosayKatelyn Soosay
Bartender at Royal HotelBartender at Royal Hotel