ROSHELL SAMISTHA RANJITH
No -04 ,26th Lane Awarakotuwa Handala ,Wattala
Summary
Driven Executive Officer with a proven track record at DIRECT MAILING SERVICES (PVT) LTD, excelling in customer service and analytical reporting. Mastered the art of complaint resolution and service promotion, enhancing customer satisfaction and operational efficiency. Skilled in multitasking and interpersonal communication, adept at formulating strategies to achieve and exceed targets.
Overview
3
3
years of professional experience
Work History
Executive officer
DIRECT MAILING SERVICES (PVT) LTD
01.2019 - 01.2022
- Promoting the value-added services provided
- Handle other additional tasks as assigned daily reports
- Handling employees pay roll related issue
- Pay roll EPF/ETF calculation
- Report's creation
- Handling customer queries and complaints
- Manage high value customer base
- Handled Outbound calls and assisted customers with specific inquiries
- Promoted services and products offered by the company
- Updated the existing databases with changes and the status of each
- Line of Reporting - Manager/CEO
Education
Some College (No Degree) -
CPM Faith School
WattalaSkills
- Self-motivated
- Customer service skills
- Communication Skills
- Good analytical and reporting skills
- Adapting to changes
- Planning and organizing
- Highly skilled in training and development
- Formulating strategies and concepts
- Highly experienced with customer and complaint handling
- Multitasking
- Sales and upselling
- Interpersonal Skills
References
- Mr. Ashok Kumar, Graduated Teacher, Wijeratne Hindu Central College, 0777993499
- Mr. Lashun, Team Lead, Legacy HLC, 0779392753
Communication Skills
- English - Professional Working Proficiency
- Sinhala - Professional Working Proficiency
- Tamil - Native Proficiency
Affiliations
- Winner and participant in Long Jump and High Jump competitions at school
- Member of the school and church choir, participating in various performances and events
Personal Information
- Name: Roshell Samistha Ranjith
- Age: 25 years old
- Marital Status: Married
- Languages: Strong verbal and written language skills
- Experience: Extensive experience in customer relationship management and handling customer complaints
- Teamwork: Excellent team player with the ability to collaborate effectively
- Adaptability: Quick to adapt to new situations and work environments
- Religion: Christian
- Current Location: Welisara
Timeline
Executive officer
DIRECT MAILING SERVICES (PVT) LTD
01.2019 - 01.2022
Some College (No Degree) -
CPM Faith School
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