ROHAN RANASINGHE

• Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
• Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
• Organized group tours, ensuring seamless experience from start to finish for all participants.
• Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
• Stayed up to date on current trends, destinations, and supplier offerings to provide most relevant advice to clients.
• Organized trips for individual, family and business travelers.
• Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
• Developed promotional materials for travel packages to market hot destinations.

• Established new revenue streams by identifying market opportunities and launching innovative products or services.
• Improved organizational structure by reallocating resources and redefining roles for greater efficiency.
• Enhanced brand reputation with effective marketing campaigns and public relations efforts.
• Fostered strong relationships with industry partners to expand business opportunities.
• Drove profitability with thorough financial analysis and strategic decision making.
• Managed financial, operational and human resources to optimize business performance.
• Developed high-performance executive team for improved productivity and efficiency.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
• Achieved company growth by implementing strategic plans and streamlining operations.

• Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
• Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
• Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.

• Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
• Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

• Boosted sales performance by implementing effective sales strategies and coaching team members.
• Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within team's performance metrics.
• Monitored competitor's activities and adjusted tactics, accordingly, ensuring competitive edge in market.
• Achieve sales targets consistently by driving daily sales activities and managing sales pipeline effectively.
• Established performance benchmarks, setting clear expectations for team members, and regularly reviewing progress against set goals, driving continuous improvement within sales department.

As senior agent, supervised with fellow agents, and overseeing travel operations, to ensure we meet customer needs, in regardless of nationality, race, and status of every individual.

• Selling travel products and destinations to meet consumer demands for bespoke travel and sustainable tourism;
• Liaising with travel partners, including airlines and hotels, to manage bookings and schedules;
• Dealing with customer enquiries and aiming to meet their expectations.
• Overseeing smooth, efficient running of business.
• Promoting and marketing business, sometimes to new or niche markets.
• Dealing with disciplinary matters and customer complaints.
• Managed multiple client accounts simultaneously while maintaining attention to detail and accuracy in all bookings.
• Delivered exceptional service with prompt issue resolution, ensuring positive customer experiences.
• Established trust with clientele by maintaining confidential information securely throughout planning process.
• Assisted clients in securing passports, visas, and other required documentation for seamless travel experiences.
• Enhanced customer satisfaction by providing personalized travel itineraries and recommendations.

Had a genuine interest in joining the travel and tourism industry.

• Trained on operations of travel agency.
• Relayed updates and information to passengers in friendly and timely manner.
• Maintained friendly, positive attitude when dealing with customers.