RIMZETH DAWOOD
Dehiwala
Summary
Results-driven banking professional with 17+ years in digital banking, process re-engineering, compliance, and operations risk. Expertise in optimizing processes and managing risk while leading cross-functional initiatives. Focused on aligning operational efficiency with regulatory standards and enhancing customer experiences.
Overview
18
18
years of professional experience
Work History
Manager Payment Card Operations
LOLC Finance PLC
Colombo
10.2025 - Current
- Managed Payment Card Operations, ensuring effective card lifecycle management, regulatory compliance, operational risk mitigation, and governance across vendor performance and business continuity.
- Drove operational excellence through strong internal controls, audit readiness, stakeholder engagement, and continuous process improvements. Led team in executing financial strategies and operational plans.
- Facilitated Card Management System migration, coordinating UAT for card lifecycle management, vendor collaboration, issue resolution, system enhancements, and user access management.
Banking Process Manager/ Manager Compliance
Nations Trust Bank – FriMi & Digital Banking
08.2016 - 09.2025
- Implemented compliance measures to ensure adherence to regulatory standards.
- Mapped transaction flows and coordinated system development with IT and external vendor to ensure regulatory compliance.
- Defined transaction limits and product terms and conditions in partnership with Legal and Compliance.
- Conducted risk assessments and process audits, leading UAT testing for new features to mitigate potential risks.
- Streamlined digital banking processes to enhance customer experience and efficiency.
- Analyzed operational workflows to identify areas for process enhancement.
- Managed FriMi merchant operations: MID/TID setup, merchant settlement, reconciliation, and dispute handling.
- Streamlined digital banking processes to improve customer experience and operational efficiency.
- Developed standard operating procedures for consistent service delivery across platforms.
Deputy Manager – Branch Operations
Nations Trust Bank – Cinnamon Gardens Branch & Lean Transformation
05.2014 - 08.2016
- Managed end-to-end branch operations and cash management processes to ensure smooth daily functioning.
- Maintained strong audit ratings through process adherence and internal controls.
- Led staff training, monitored KPIs, and improved customer service standards.
- Executed branch-level process improvements and reconciliations, enhancing operational effectiveness.
- Developed and implemented a streamlined workflow system in collaboration with Lean Team and IT to optimize processes.
Senior Branch Operations Assistant
Nations Trust Bank – Cinnamon Gardens Branch
05.2011 - 05.2014
- Assisted high-net-worth clientele in managing their financial transactions and authorized large-value transactions.
- Oversaw AML/KYC compliance processes to ensure regulatory adherence, locker issuance, and weekend operations.
- Facilitated cross-selling of banking products while providing tailored financial advisory services.
Banking Trainee / Banking Assistant
Nations Trust Bank – Union Place Branch
04.2008 - 05.2011
- Executed teller and customer service tasks in high-volume branch, enhancing customer experience.
- Facilitated foreign transactions, telegraphic transfers, and reconciliations, ensuring accuracy and compliance.
- Educated clients on banking products to encourage usage. and ensured documentation compliance.
Education
MBA - Master of Business Administration -
University of Wales Trinity Saint David
UKG.C.E. Advanced Level -
Presbyterian Girls' National School
AAT Level 1 -
Association of Accounting Technicians of Sri Lanka
Skills
- Payment card operations
- Regulatory Compliance & Risk Assessment
- User Acceptance Testing (UAT)
- AML / KYC & Quality Assurance
- Core Banking Systems & GL Reconciliation
- Audit Preparedness & Documentation
- Process Optimization & Digital Transformation
- Payment Vendor Coordination
- Branch Operations & Team Leadership
- Cross-Functional Collaboration
- Office 365 & Data Analysis
- Onboarding journeys
Timeline
Manager Payment Card Operations
LOLC Finance PLC
10.2025 - Current
Banking Process Manager/ Manager Compliance
Nations Trust Bank – FriMi & Digital Banking
08.2016 - 09.2025
Deputy Manager – Branch Operations
Nations Trust Bank – Cinnamon Gardens Branch & Lean Transformation
05.2014 - 08.2016
Senior Branch Operations Assistant
Nations Trust Bank – Cinnamon Gardens Branch
05.2011 - 05.2014
Banking Trainee / Banking Assistant
Nations Trust Bank – Union Place Branch
04.2008 - 05.2011
MBA - Master of Business Administration -
University of Wales Trinity Saint David
G.C.E. Advanced Level -
Presbyterian Girls' National School
AAT Level 1 -
Association of Accounting Technicians of Sri Lanka