Rifath Jawid

• Operational Management: Oversee daily cargo and warehouse operations, ensuring compliance with regulations and efficiency.
• Staff Management: Recruit, train, and supervise staff while fostering a positive work environment.
• Cargo Handling: Ensure proper handling, storage, and transportation of cargo, including hazardous materials.
• Inventory Management: Maintain accurate inventory records and implement control measures.
• Customer Service: Serve as the primary contact for clients, addressing inquiries and complaints.
• Compliance and Safety: Ensure adherence to safety regulation and conduct regular audits.
• Financial Oversight: Manage budgets, control costs, and prepare financial reports.
• Process Improvement: Analyze performance and implement improvements for efficiency.
• Collaboration: Work with airline partners, customs officials, and other departments to ensure smooth operations.
• Discrepancy Follow-Ups: Investigate and resolve cargo discrepancies, coordinating with stakeholders to ensure accountability and corrective actions.
• Technology Utilization: Implement cargo management systems to streamline operations and improve decision-making.

Regulatory Compliance: Act as the operator's representative regarding the handling and transport of dangerous goods, ensuring adherence to Annex 18 and related regulations.

Program Development: Create and implement a comprehensive program for the safe transport of dangerous goods, maintaining compliance with all relevant regulations.

Manual Preparation: Develop and maintain a Dangerous Goods Manual for staff guidance, securing approval from the Director General of Civil Aviation (DGCA).

Training Initiatives: Establish and maintain a Dangerous Goods Training Program, ensuring all relevant personnel receive proper training and certification.

Personnel Recommendations: Recommend qualified personnel for training approvals to the DGCA.

Current Procedures: Maintain up-to-date procedures for handling dangerous goods in passenger baggage, including incidents and emergency protocols.

Incident Reporting: Develop and implement procedures for reporting undeclared, misdeclared, lost, or stolen dangerous goods.

Document Preservation: Ensure all documentation related to dangerous goods shipments is preserved for future reference

Reporting: Prepare and submit quarterly reports on dangerous goods shipments to the DGCA, including flight details and consignment information.

Accident Reporting: Ensure proper reporting of any dangerous goods-related accidents or incidents.

Cargo Acceptance: Verify that shippers hold valid permits for dangerous goods, ensuring compliance with packing and labeling standards.

Prohibited Items: Ensure dangerous goods are not carried in passenger cabins or flight decks.

• Oversee end-to-end cargo operations, ensuring timely shipments, accurate document processing, and smooth cargo transfers to warehouses.
• Monitor and track cargo shipments, providing real-time updates to customers and stakeholders, and resolving any discrepancies.
• Lead discrepancy resolution efforts, coordinating with airlines and handling agents on offloads, short landings, and misdirected cargo.
• Manage and develop a team to ensure efficient staffing and smooth daily operations, including customs clearance and handling of special cargo.
• Maintain comprehensive operational records, generate reports, and ensure compliance with cargo handling regulations and safety protocols.
• Oversee inbound shipment processes, ensuring prompt deliveries and swift resolution of shipment discrepancies.
• Prepare revenue, sales, and commission reports and collaborate with finance for invoicing and debtor management.

• Oversee cargo handling and coordination at the airport, ensuring compliance with safety and regulatory standards.
• Supervise loading, unloading, and transportation of cargo, optimizing space utilization and flight capacity.
• Manage cargo documentation, customs clearance, and adherence to IATA DGR and airline regulations.
• Act as the key point of contact for customers, addressing queries and resolving cargo-related issues.
• Coordinate with ground handling, warehouse, and capacity control teams to ensure smooth operations and maximum cargo efficiency.
• Supervise and train junior staff, fostering a productive and compliant work environment.
• Prepare operational reports and analyze performance data to identify areas for improvement and cost optimization.

• Managed import documentation and customs clearance processes to ensure compliance with regulations.
• Coordinated with ground handling agents for the efficient transfer of cargo from aircraft to warehouse and final delivery points.
• Served as the primary contact for customer inquiries, providing updates and coordinating pick-up arrangements.
• Monitored cargo movements and maintained accurate records in the cargo management system.
• Arranged timely deliveries of imported cargo, ensuring proper handling of sensitive items.
• Resolved issues related to delays, damages, and documentation discrepancies, enhancing customer satisfaction.
• Prepared reports on import activities and analyzed data for process improvement.

• Prepare and process air waybills and shipping documents.
• Coordinate cargo shipments and communicate with customers and freight forwarders.
• Monitor cargo movements to ensure timely deliveries.
• Ensure compliance with airline policies and regulations, including dangerous goods handling.
• Oversee loading and unloading of cargo and manage inventory records.
• Collaborate with operational teams to optimize cargo operations.

• Provided customer service by responding to inquiries, assisting with bookings, and ensuring accurate documentation.
• Prepared and verified shipping documents, including Airway Bills and customs paperwork.
• Monitored shipments, provided status updates, and supported sales performance reporting.
• Handled customer complaints, resolving issues by coordinating with relevant departments.
• Collaborated with various teams for smooth cargo operations and compliance.