RAVI NANAYAKKARA

Results-driven Senior Organizational Development Consultant and Executive Coaching Professional with over 25 years of specialized expertise in the Aviation industry. Proven track record of contributing to the success of organizations through a people-focused and solution-oriented approach. A strategic leader with a keen understanding of the aviation landscape, encompassing market dynamics, competition, and growth opportunities. Demonstrated ability to drive and implement key initiatives that enhance service excellence and foster organizational growth. A trusted advisor with a solid reputation for delivering impactful solutions that align with business objectives.

• Implemented Business Scorecard and Performance Management System: spearheaded the implementation of a comprehensive Business Scorecard and Performance Management System, resulting in a remarkable 500% increase in sales. This strategic initiative not only elevated revenue streams but also optimized financial processes, showcasing a keen acumen for maximizing profitability.
• Kafou Employee Engagement Initiative: conceptualized and managed the Kafou initiative, expressing gratitude to dedicated cabin crew members. This program, named 'Thank You' in Qatari, recognized the unwavering dedication of the team to delivering superior service amidst challenging schedules. The initiative not only fostered a culture of appreciation but also significantly bolstered customer experience, setting new industry standards
• Revolutionized Cabin Crew Performance Management: Led the introduction and implementation of cutting-edge performance management systems for cabin crew members across two five-star airlines. By setting industry benchmarks and ensuring consistent performance excellence, these initiatives played a pivotal role in enhancing operational efficiency and elevating service quality standards.
• Strategic Process Revamp for Certification: Engineered a comprehensive overhaul of operational processes, aligning them seamlessly with the company's vision and mission. These strategic enhancements were instrumental in the organization's achievement of the prestigious 'Great Place to Work 2020' certification. The meticulous alignment of processes not only bolstered workplace satisfaction but also reinforced the company's reputation as an employer of choice
• Enhanced Employee Productivity and Cost Savings: Devised and executed strategies that elevated employee productivity by an impressive 20%, leading to substantial annual savings exceeding QAR 15 million.