Innovative and strategic HR Executive with [4] years of forward-thinking personnel leadership experience. Personable and perceptive champion of corporate and team member success with proven impeccable ethics and business sense. Recruits and hires top talent, delivers expert staffing support to management, and mobilizes engaged and loyal corporate business units.
Overview
9
9
years of professional experience
Work History
HR Executive
Education Services Network (Private)Limited
02.2020 - 12.2023
Maintained up-to-date knowledge of employment laws, proactively investigating potential liabilities or risks within the organization.
Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues, and scheduling meetings.
Negotiated favorable contracts with vendors, resulting in cost savings on various HR services and products.
Managed other HR staff and oversaw the completion of tasks and initiatives.
Administered compensation plans effectively, conducting market research to ensure competitive salary offerings within the industry.
Advocated for staff members, helping to identify and resolve conflicts.
Interviewed potential hires, negotiated salaries and benefits, and performed reference checks.
Assisted with writing job postings and job descriptions for boards.
Provided updates on HR policy changes to employees to satisfy compliance and state laws.
Collaborated with managers to identify and address employee relations issues.
Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
Designed and implemented region-wide recruitment, behavior-based interviewing, and skill-matching procedures, decreasing employee turnover.
Increased talent pool by implementing effective recruitment strategies, including targeted job postings and networking events.
Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
Developed comprehensive onboarding programs to ensure new employees'' smooth transition into the organization.
Oversaw payroll processing, ensuring accurate payments while adhering to strict deadlines for submission.
Collaborated with department heads to develop strategic staffing plans that meet organizational needs both short-term and long-term.
Housekeeping Room Attendant
JAL City Hotel
04.2018 - 02.2023
Leveraged problem-solving skills to address unexpected challenges quickly without compromising the quality of service.
Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Returned emptied garbage receptacles to proper locations.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Changed bed linens and collected soiled linens for cleaning.
Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Disposed of trash and recyclables each day to avoid waste buildup.
Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Paid attention to detail while completing assignments.
Proven ability to learn quickly and adapt to new situations.
Mental Health Counselor Trainee
Medical Hospital
06.2018 - 02.2019
Advocated for client needs during case management meetings, ensuring they received appropriate resources and support.
Participated in ongoing professional development opportunities to stay current on best practices in the mental health field.
Evaluated client progress regularly, making necessary adjustments to treatment plans as needed for optimal results.
Cofacilitated psychoeducational workshops on topics such as stress management, mindfulness techniques, or assertiveness training.
Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Implemented group therapy sessions, fostering a supportive environment and promoting interpersonal growth among participants.
Utilized creative approaches like art therapy or music therapy when working with clients, providing alternative avenues for self-expression and emotional processing.
Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
Encouraged patients to discuss experiences in group and individual settings.
Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
Supported clients by representing needs and advocating for patient rights in healthcare, legal, and community-based settings.
Self-motivated, with a strong sense of personal responsibility.
Learned and adapted quickly to new technology and software applications.
Gained extensive knowledge in data entry, analysis and reporting.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Consulted with other staff members regarding treatment plans as deemed appropriate by the team leader.
Educated clients on available community resources, connecting them with appropriate support services when necessary.
Assessed mental health needs to determine the nature and extent of clients' emotional, behavioral, or mental health issues.
HR Assistant
Ceylon Dream Travels
05.2018 - 02.2019
Assisted with creating employee handbooks and manuals.
Responded to employee inquiries regarding benefits and other HR topics.
Oversaw and managed the hiring process and assisted human resources.
Maintained office supplies, distributed mail, and processed invoices for payment.
Compiled employee records from individual departments to maintain central files.
Participated in recruitment and selection process for new hires.
Reviewed and screened applicant resumes to identify qualified candidates.
Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
Updated Human Resources Information System (HRIS) database, maintained data accuracy, and assisted with system changes.
Studied research and trends on best practices in the HR field.
Created job descriptions on boards for vacant jobs.
Reduced employee turnover through thoughtful onboarding procedures and ongoing professional development opportunities.
Administrative Assistant
Business Incentive Solutions Pvt
06.2016 - 05.2017
Created and maintained databases to track and record customer data.
Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Coordinated and scheduled meetings and conference calls to optimize the scheduling of senior staff.
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Assisted coworkers and staff members with special tasks daily.
Volunteered to help with special projects of varying degrees of complexity.
Assisted development and implementation of new administrative procedures.
Housekeeping Room Attendant
Hotel Marriott
12.2014 - 11.2015
Leveraged problem-solving skills to address unexpected challenges quickly without compromising the quality of service.
Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
Returned emptied garbage receptacles to proper locations.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Responded to requests from patrons for linens and toiletries.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Scrubbed floors with special cleaners and equipment to achieve deep cleaning.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Completed pre-cleaning duties by setting up cleaning carts with fresh linens, and cleaning supplies, and requested guest supplies.
Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Hang, clean, and rehung draperies to maintain freshness.
Completed special housekeeping actions such as turning mattresses on a set schedule.
Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
Changed bed linens and collected soiled linens for cleaning.
Education
Tourism And Travel Services Marketing Operations
The Open University of Sri Lanka
Nawala, Sri Lanka
05.2023
Web Development
The Open University Of Sri Lanka
Nawala, Sri Lanka
11.2022
High School Diploma -
Alison
UK
10.2022
No Degree - Mental Health Counseling
Alison
UK
07.2022
High School Diploma -
Alison
UK
07.2022
Professional Certification - Human Resources Management
The Open University Of Sri Lanka
Nawala, Sri Lanka
12.2021
Tourism And Hotel Operations
The Open University Of Sri Lanka
Nawala, Sri Lanka
07.2020
Hotel, Motel, And Restaurant Management
Asian Lanka Hotel School
Nugegoda, Sri Lanka
07.2014
Skills
Compensation Structuring
Personnel Management
Employment law compliance
Exit Interviews
Payroll Administration
Human resources team leadership
Recruitment and hiring
Employee Counseling
Talent Acquisition
Office Administration
Reception oversight
Database Management
Letter Preparation
Recordkeeping
Critical Thinking
Microsoft Office Suite
Human resource laws
Travel Arrangements
Event Coordination
Proposal Writing
Microsoft PowerPoint
[English ] Fluency
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised team of [32] staff members.
Languages
Sinhala
Native language
English
Proficient
C2
Japanese
Intermediate
B1
Arabic
Elementary
A2
French
Elementary
A2
Timeline
HR Executive
Education Services Network (Private)Limited
02.2020 - 12.2023
Mental Health Counselor Trainee
Medical Hospital
06.2018 - 02.2019
HR Assistant
Ceylon Dream Travels
05.2018 - 02.2019
Housekeeping Room Attendant
JAL City Hotel
04.2018 - 02.2023
Administrative Assistant
Business Incentive Solutions Pvt
06.2016 - 05.2017
Housekeeping Room Attendant
Hotel Marriott
12.2014 - 11.2015
Tourism And Travel Services Marketing Operations
The Open University of Sri Lanka
Web Development
The Open University Of Sri Lanka
High School Diploma -
Alison
No Degree - Mental Health Counseling
Alison
High School Diploma -
Alison
Professional Certification - Human Resources Management
The Open University Of Sri Lanka
Tourism And Hotel Operations
The Open University Of Sri Lanka
Hotel, Motel, And Restaurant Management
Asian Lanka Hotel School
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