Windows
Rashitha Aluthge
Systems Support Engineer
Colombo
Summary
IT Support Specialist with 3 years of experience in providing support and assistance to users, managing user accounts and systems within the company. Talented in simplifying complex problems, making it easy for non-technical specialists to solve IT issues. An individual with a rich history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Associate Systems Support Engineer
Intrepid Group Colombo
Colombo
01.2021 - Current
Daily Responsibilities include;
- Managing a service desk while providing remote support
- Working and managing the Windows Server 2016 environment, Office 365 Admin Center, Azure Admin Center, Exchange Admin Center and SharePoint Admin Center
- Managing VOIP technologies (Vonage, Bria Stretto)
- Communicate with vendors on hardware issues
- Deploying software from SCCM servers
- Giving excellent customer service to the end user
- Creating shift reports and make documents and SOPs for the company
Tech Services Intern
Intrepid Group Colombo
01.2020 - 12.2020
Daily Responsibilities include;
- Managing IT Inventory
- Hardware Support
- Remote User Support
- Process Document Creation
I have also created an automated system to handle duplicates within record databases, a finance reimbursement system and had a major role in the office move that occurred in 2020.
Education
Bachelor of Science - Computer Networking
Birmingham City University UK
11.2018 - 11.2019
Computing And Network Technology
Cardiff Metropolitan University
10.2016 - 10.2018
Diploma - Computing
ICBT Campus
Colombo, Sri Lanka 07.2016 - 10.2016
Cambridge Ordinary Levels -
Stafford International School
Colombo, Sri Lanka 09.2009 - 09.2016
Primary Education
Colombo International School
Colombo, Sri Lanka 09.2005 - 09.2009
Skills
Support ticketing systems
undefinedCertification
Certificate in Hardware Engineering with Network
Software
Windows Server
MacOS
IOS
Accomplishments
Organized and successfully completed a gaming tournament named GamerFest 2018 in ICBT Campus.
Completed a research project (Full Network Upgrade for Centoso Online Store) for the final project module for the BSc (Hons) in Computer Networking in Birmingham City University UK.
Created and deployed a Finance Reimbursement System for Intrepid Group Colombo in 2020.
Conceived a Data Deduplication Automated System for Intrepid Group Colombo in 2020.
Built inventory list for Intrepid Group Colombo in 2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Associate Systems Support Engineer
Intrepid Group Colombo
01.2021 - Current
Tech Services Intern
Intrepid Group Colombo
01.2020 - 12.2020
Bachelor of Science - Computer Networking
Birmingham City University UK
11.2018 - 11.2019
Certified Windows Network Administration
11-2017
Certificate in Hardware Engineering with Network
05-2017
Computing And Network Technology
Cardiff Metropolitan University
10.2016 - 10.2018
Diploma - Computing
ICBT Campus
07.2016 - 10.2016
Cambridge Ordinary Levels -
Stafford International School
09.2009 - 09.2016
Primary Education
Colombo International School
09.2005 - 09.2009
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