Ranushka Kurundeniya
Minuwangoda
Summary
Highly motivated Logistics Executive with extensive experience executing efficient transportation of shipments and meeting customer demand while minimizing costs. Strengths include freight sales, carrier price negotiation and training. Provides strong and supportive leadership to work in team environment. Dynamic and results-oriented professional skilled in minimizing logistical costs. Cultivates and maintains positive business relationships with suppliers. Efficiently plans routes and processes shipments to meet shipping dates and maintain accurate inventory.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Executive Commercial and Logistics
MAS CAPITAL (PVT) LTD
Nugegoda
03.2013 - Current
- Managed Key Accounts: Successfully handled customer accounts for high-profile clients including Patagonia, Ralph Lauren, Adidas, Puma, Kayanee, Lacoste, and Lululemon.
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
- Facilitated communication between different departments resulting in improved collaboration among teams.
- Delegated work to staff, setting priorities and goals.
- Produced thorough, accurate and timely reports of project activities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Care Executive
Ceymed Helth Care (PVT) LTD.
Ragama
01.2008 - 02.2013
- Assisted customers with product selection based on individual needs.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Resolved billing issues and disputes through effective problem solving techniques.
- Gathered customer feedback and reported it to management for further action.
- Created detailed reports of customer interactions for internal records keeping purposes.
- Developed and maintained relationships with customers to ensure their satisfaction.
Education
High School Diploma -
WP/MINU/Senarath Paranawithana Natinal School.
Udugampola, 1204-2004
Skills
- Procedure Implementation
- Program Oversight
- Operations Oversight
- Report Preparation
- Corporate Communications
- Project Management
- Performance Improvement
- Mail handling
Certification
· Certified in "Introductory Training Program in Logistic and Supply Chain Management" Conducted by "CINEC MARITIME CAMPUS" Sri Lanka in 2017.
· Successfully Completed "Goods Classification & the Harmonized System (HS)" Conducted by "Shippers' Academy Colombo" in 2016.
· Successfully Completed and Passed "Foundation Course on Multimodal Transport & Logistics" in 2014 ( Batch IX) at "ACHIEVERS".
· Successfully Completed with "General Pass" the Certificate in "Business Communication and Information Technology" Conducted by "LIBM Campus"
Languages
Sinhala
First Language
English
Advanced (C1)
C1
Timeline
Senior Executive Commercial and Logistics
MAS CAPITAL (PVT) LTD
03.2013 - Current
Customer Care Executive
Ceymed Helth Care (PVT) LTD.
01.2008 - 02.2013
High School Diploma -
WP/MINU/Senarath Paranawithana Natinal School.
· Certified in "Introductory Training Program in Logistic and Supply Chain Management" Conducted by "CINEC MARITIME CAMPUS" Sri Lanka in 2017.
· Successfully Completed "Goods Classification & the Harmonized System (HS)" Conducted by "Shippers' Academy Colombo" in 2016.
· Successfully Completed and Passed "Foundation Course on Multimodal Transport & Logistics" in 2014 ( Batch IX) at "ACHIEVERS".
· Successfully Completed with "General Pass" the Certificate in "Business Communication and Information Technology" Conducted by "LIBM Campus"
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