Ranuka Abeywardena

• Spearheaded business development initiatives across North and South America, exceeding annual sales targets by 120% for two consecutive years.
• Fostered strong relationships with existing clients and prospects, resulting in higher customer satisfaction and increased repeat business.
• Trained & mentored new recruits in delivering exceptional Customer service, effective complaint handling and overall understanding of Business processes.
• Conducted regular factory visits to ensure adherence to Standard Operating Procedures, surpassing customer expectations.

Key Achievements

• Successfully developed new business ventures, achieving turnovers exceeding USD 01 million each of the last two fiscal years (FY 2022/23 & 2023/24), while surpassing volume and turnover budgets by 120%.
• Secured 20 new customers from North and South America, contributing to 25% of total new acquisitions over past two fiscal years.
• Enhanced the Global presence by entering into 05 new markets securing Retail & Industrial customer accounts.
• Successfully developed New Retail Businesses in Brazil worth over USD 500,000 & increased the Retail market share by 10%.

• Managed Key accounts of the business with majority of them being Fortune 500 clients.
• Carried out most operational activities while serving as the main contact for all customer queries.

Key Achievements

• Developed internal credit insurance strategy reducing external premiums and operational costs by up to 6%
• Consistently surpassed KPIs with success rate over 90% in customer satisfaction and service responsiveness.

• Primarily focused on developing New Export businesses out of Sri-Lanka
• Negotiated freight rate requests with Trade Principles to boost new businesses.
• Developed healthy & close relationships with Customers by calling & visiting them on a weekly basis

Key Achievements

• Developed monthly recurring businesses that amounted to a volume of 25 containers.