Ranmali Jayasinghe
Ragama
Summary
Dynamic Retail Banker with a proven track record at Sampath Bank PLC, excelling in financial analysis and customer service. Recognized for enhancing customer retention and implementing effective sales strategies, I foster cross-functional collaboration to drive organizational success and achieve ambitious goals. Committed to delivering exceptional results through innovative problem-solving and strong team leadership.
Overview
19
19
years of professional experience
Work History
Retail Banker
Sampath Bank PLC Sri Lanka
Colombo
10.2006 - Current
- Mitigated business risks by working closely with staff members and assessing performance.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Structured HR consulting services to support clients during organizational developments and changes.
- Organized and facilitated regular meetings with senior management teams.
- Implemented campaigns and promotions to help with developing goods and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conducted market research and analysis to identify potential business opportunities.
- Monitored progress by establishing plans, budgets and measuring results.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Formed and sustained strategic relationships with clients.
- Developed and implemented strategies to increase executive efficiency.
- Delegated work to staff, setting priorities and goals.
- Created reports summarizing progress against organizational goals and objectives.
- Prepared staff work schedules and assigned team members to specific duties.
- Led initiatives to improve customer service levels throughout organization.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Worked effectively in team environments to make the workplace more productive.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
BBA - Banking And Finance
Institute of Bankers of Sri Lanka
Sri Lanka03-2024
BBA - Business Management
Associated Business Executives
United Kingdom09-2022
MBA - Human Resources Management
University of Bedfordshire
United KingdomIBSL
Sri LankaSkills
- Financial analysis
- Risk assessment
- Market research
- Budget management
- Team building
- Customer service
- Employee training
- Regulatory compliance
- Cross-functional collaboration
- Performance evaluation
- Problem solving
- Sales strategies
- Deposits Handling
- Verbal and written communication
- Customer retention
- Fraud prevention
- Loan processing
- Decision-making
- Reliable and responsible
- Credit analysis
- Recordkeeping and documentation
- Customer relationship management
- Teamwork
- Financial product sales
- Product knowledge
- Customer Service-oriented
- Consumer banking
- Teamwork and collaboration
- Professional ethics
- Product promotion
- Investment advising
- Cross-selling products
- Loans
- Strong sense of banking ethics
Languages
sinhala
First Language
English
Intermediate (B1)
B1
Accomplishments
- Awarded for special branch-level training programs conducted on credit documentation and audit concerns
- Strong recommendations by unit heads for excellence in customer service
- Handled the best customer portfolio, with recognition
References
References available upon request.
Timeline
Retail Banker
Sampath Bank PLC Sri Lanka
10.2006 - Current
BBA - Banking And Finance
Institute of Bankers of Sri Lanka
BBA - Business Management
Associated Business Executives
MBA - Human Resources Management
University of Bedfordshire
IBSL
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