Ranika Perera
Summary
Highly-motivated business professional with a strong desire to take on new challenges. Solid work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Trainer
Starbucks
07.2021 - Current
- Crafted handmade beverages and food products to meet company standards and enhance customer satisfaction
- Supported team in a high-pressure environment by efficiently managing multiple tasks
- Trained new baristas, coaching them to adhere to quality standards and improve service delivery
- Awards: Starbucks Partner of the Quarter Dec 2021 and Oct 2022
Bartender/Server
Vito's Restaurant
Santa Monica, CA
01.2025 - 08.2026
- Managed high volume ticket flow to reduce customer waiting time and accelerate service
- Took ownership of tasks and consistently provided excellent hospitality to new and returning customers
- Evaluated crowd dynamics to improve service flow, manage high volume operations, and de-escalate conflicts
- Identified bottlenecks and multitasked to boost efficiency and enhance customer experience
Shift Supervisor
Starbucks
Malibu & Santa Monica, CA
12.2022 - 08.2026
- Forecasted store and customer needs by assessing environment during high peak times to ensure optimal service
- Effectively reduced bottlenecks by 20% during peak hours
- Reduced bottlenecks during peak hours by 20% to improve customer flow and service speed
- Reduced product wastage by 20% from accurate weekly inventory counts
- Enhanced barista productivity and morale by 10% through implementation of positive reinforcement techniques
Operations Consultant (contract)
Alpha Products Inc
Oxnard, CA
09.2022 - 11.2022
- Evaluated Alpha Products Inc operations and identified process improvement needs.
- Advised Alpha Products Inc teams on workflow alignment and task priorities.
- Reviewed inventory controls and recommended updates for Alpha Products Inc records.
- Advised Alpha Products Inc. teams on workflow alignment and task priorities.
- Developed B2B marketing strategies that enhanced visibility of cable assembly line offerings
Customer Support Representative
WASH Multifamily Laundry Systems
Torrance, CA
09.2018 - 07.2021
- Adeptly handled at least 100 customer calls per week and maintained an average wrap time of 12 seconds
- Collaborated with key departments to streamline processes, improving resolution of customer inquiries by 20%
- Created revenue reports using Microsoft Excel, delivering detailed solutions to customer inquiries
Research Assistant
California Medical Research Associates, Inc.
Northridge, CA
05.2017 - 09.2018
- Developed a systematic tracking system for regulatory documentation across 20 studies
- Verified documentation for accuracy and completeness, achieving 100% correction of identified anomalies
- Prepared patient documentation to support effective patient care
Communications Intern
SITA Couture
Los Angeles, CA
01.2018 - 05.2018
- Published engaging posts on Instagram and Facebook, boosting follower engagement by 10%
- Drafted brand copy for SITA Couture social posts, emails, and campaign materials.
- Coordinated communications calendars for SITA Couture promotions, launches, and events.
- Prepared press releases and media notes for SITA Couture collections and announcements.
- Researched and identified inspirational articles for company's LinkedIn platform
Education
Masters of Business Administration (MBA) - Management
California State University, Los Angeles
Los Angeles 06.2015 - 03.2019
Bachelor of Business (BA) - International Business
HELP University
Kuala Lumpur, MalaysiaSkills
SKILLS:
- Proficient in Microsoft Office, AI programs (Claude, Gemini), social media, creative problem-solving, public speaking,
- Beverage preparation
- POS systems
- Cash handling
- Beverage knowledge
ADDITIONAL COURSES: Conflict Transformation, Data Analysis, and Leadership
LANGUAGES
English (Native language), French (limited proficiency), Sinhala (limited proficiency)
Affiliations
PROFESSIONAL ORGANIZATIONS: Private Pilot Ground School at Mondo Beyondo Thrill Squadron, South Bay Toastmasters Club, Los Angeles World Affairs Council, Hispanic Business Society
Timeline
Bartender/Server
Vito's Restaurant
01.2025 - 08.2026
Shift Supervisor
Starbucks
12.2022 - 08.2026
Operations Consultant (contract)
Alpha Products Inc
09.2022 - 11.2022
Trainer
Starbucks
07.2021 - Current
Customer Support Representative
WASH Multifamily Laundry Systems
09.2018 - 07.2021
Communications Intern
SITA Couture
01.2018 - 05.2018
Research Assistant
California Medical Research Associates, Inc.
05.2017 - 09.2018
Masters of Business Administration (MBA) - Management
California State University, Los Angeles
06.2015 - 03.2019
Bachelor of Business (BA) - International Business
HELP University