Ramindu Sandaruwan
Colombo
Summary
I am an enthusiastic, self-motivated, reliable, responsible, and hard-working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using my own initiative. I am able to work well under pressure and adhere to strict deadlines.
Overview
11
11
years of professional experience
Work History
ENGINEERING EXECUTIVE
DIALOG AXIATA PLC
07.2021 - Current
- Established strategic objectives and initiatives for the engineering department, driving product innovation and enhancement.
- Led the design, development, implementation, and testing of technical solutions aligned with business requirements.
- Proactively identified and resolved potential issues, serving as a technical subject-matter expert and resource for escalation.
- Repair estimate preparation for customer’s equipment and Technical report preparation related to quality assurance on all GSM/CDMA/LTE/DTV related product range equipment.
- Managing the entire operation as a branch officer in charge, taking care of the of the Union Place Technical Support Center, including repairs, configurations, technical training for new recruits, stock management through SAP, and maintaining workshop standards up to the desired company level
- Fault diagnosis, troubleshooting, and configuring customer's iPhones with Apple-certified tools by using the Apple GSX system and AST2 test protocols under iOS-certified technician certification authorization. VIP and VVIP customer handling (walk-ins and customer visits) coordinate with all relevant parties for immediate solutions and personalized tech services.
- Maintain ISO and 5S standards (fully comply with ISO 9001-2015 and 14001-2015 standards and maintain 5S standards within the branch).
- Maintain workshop standards. (ESD and hazard-safe work environment). Guidance for new employees is based on the division's rules and regulations.
TECHNICAL OFFICER
DIALOG AXIATA PLC
No 475,Union Place ,Colombo2
10.2012 - 07.2021
- Fault diagnosis, troubleshooting, and configuring customer's laptops, routers, dongles, smart watches, IoT products, and other internet-related devices.
- Designing, developing, and maintaining equipment to ensure effective and safe use
- Providing timely and accurate costing, purchasing, and inventory of materials and associated equipment
- Fault diagnosis, repair, and servicing of satellite TV decoders, related audio and video issues, electronic switch mode power supplies, and related electronic circuit boards up to component levels.
- Handle technical assessment, repairs, and unit fault diagnosis of GSM/IoT/Direct-to-Home (DTH) equipment’s and other related electronic circuits and accessories.
- Repair estimate preparation for the customer's equipment and technical report preparation related to quality assurance on all GSM/CDMA/LTE/DTV-related product range equipment.
- Providing technical support and assistance for issues related to value-added services, mobile Internet, intranet, and IoT products for inbound and outbound customers
- Usual electronic tools are handled with ease, including de-soldering stations and soldering stations. Preheaters, Multimeters, Screwdrivers, OEM Apple Tools, GSM Mobile Phone Testers, Oscilloscopes, Wireless Communications Test Set
- Fully trained for workplace emergence management such as fire, medical, and unprofessional behavior of customers
Education
CERTIFIED APPLE IOS TECHNICIAN -
Apple Technology company
MODERN ELECTRONIC COMPONENTS CERTIFICATION -
ACCIMT
HARDWARE AND SOFTWEAR MAINTENANCE FOR CDMA,FWT,LTE & MBB DEVICES TRAINING -
Huawei Technologies Lanka Co;(Pvt) Ltd.
CERTIFICATE IN COMPUTER SCIENCE (IVQ4) -
NYSC
CERTIFICATE IN GRAPHIC DESIGN COURSE (IVQ4) -
NYSC
HIGHER NATIONAL DIPLOMA IN COMPUTING - NETWORK ENGINEERING -
Esoft Metro Campus
07.2022
Skills
- Product Development
- Technical Solutions Design and Implementation
- Network Engineering
- Equipment Design and Maintenance
- Data Analytics and Interpretation
- Process Optimization
- Project Management
- Troubleshooting and Issue Resolution
- Technical Escalation
- Costing, Purchasing, and Inventory Management
- Problem Solving
- Adaptability
- Team Collaboration
- Communication
- Leadership
- Time Management
- Decision Making
- Critical Thinking
- Attention to Detail
- Deadline Adherence
Languages
Sinhala
English
Additional Information - Driving Licenses
- Driving Licence:A1
- Driving Licence:A
- Driving Licence:B
Honors And Awards
- Dialog Excellence Award For Customer Delight - Gold Awards - Dialog Axiata PLC 2012
- Cost Optimistion Excellence Initiative Of The Year - Bronze Awards - Dialog Axiata PLC 2013
- Customer Experience Initiative Of The Year - Gold Awards - Dialog Axiata PLC 2018
- Yes We can Awards - Dialog Axiata PLC 2018
Personal Information
Nationality: Sri Lankan
Timeline
ENGINEERING EXECUTIVE
DIALOG AXIATA PLC
07.2021 - Current
TECHNICAL OFFICER
DIALOG AXIATA PLC
10.2012 - 07.2021
CERTIFIED APPLE IOS TECHNICIAN -
Apple Technology company
MODERN ELECTRONIC COMPONENTS CERTIFICATION -
ACCIMT
HARDWARE AND SOFTWEAR MAINTENANCE FOR CDMA,FWT,LTE & MBB DEVICES TRAINING -
Huawei Technologies Lanka Co;(Pvt) Ltd.
CERTIFICATE IN COMPUTER SCIENCE (IVQ4) -
NYSC
CERTIFICATE IN GRAPHIC DESIGN COURSE (IVQ4) -
NYSC
HIGHER NATIONAL DIPLOMA IN COMPUTING - NETWORK ENGINEERING -
Esoft Metro Campus