Rajith Konara
IT Support Associate
Gampathi Niwasa,Thalagama
Summary
IT support Associate with over 3 years of successful experience in problem-solving leads to reliability and fast solutions to IT technical issues . Recognized consistently for performance excellence and contributions to success .Clear understanding of technical troubleshooting and end user support Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. . Motivated to learn new things.
Undergraduate in Network technology university of Vocational technology Successfully completed NVQ V in ICT Diploma . Also I completed Cisco routing & switching (CCNA R&S: Routing and Switching Essentials
and Cyber Security Essential)
Overview
3
3
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
IT Support Associate - IT Admin
IT Support Associate - IT AdminIT Support Associate - IT Admin
Kurunegala Road, Thulhiriya
07.2020 - Current
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Maintained and operated AV equipment and Vcon for use during internal presentations and client-facing events.
- Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Provided technical and remote support to users.
- Delivered onsite technical support for 70+ employees.
- Network troubleshooting
- Troubleshoot and configure VPN setup.
- End-user SAP configuration.
- Monitoring SCCM console.
- Azure AD and local AD support and config.
- Office 365 apps and O365 based mail configurations and support.
- Familiar with resolve issues with ticket based system.
- Maintain service level agreement (SLA) , dealing with external service providers and suppliers
- Investigating cloud app security alerts and all other types of security alerts
- Budget administration ,maintains it related inventory and asset record.
- Problem solving , make recommendations and suggestions about the purchasing of technology resources
- Familiar with VLAN concepts
- Hardware level replacement /repair and troubleshooting in laptop/desktop devices
- Provide orientation and training for users
IT Support Technician
Suntec Information Systems (pvt) Ltd,
649 Galle Rd,, Moratuwa 10400
06.2018 - 01.2019
- Implement and maintained Networks , Finger print time
& Attendance systems ,CCTV systems - Installed cabling, wireless routers and telephone systems for data communications networks.
- Help desk support to customers over the phone and via
remote desktop - Hardware support and troubleshooting.
Trainee Software Developer
Suntec Information Systems (pvt) Ltd
649 Galle Rd, Moratuwa 10400
01.2019 - 06.2019
- Implement databases for senior software engineer's
requirement - Testing and quality assurance of new systems before
launch to customer - Bug fixing
- Help desk support to customers over the phone and via
remote desktop - Update and re design web sites according to clients
requirement under supervision of senior web developer
Worked with SQL Server, C#, Php, HTML5, CSS, MySQL - repair and maintained Networks , Finger print time
& Attendance systems ,CCTV systems
Education
Bachelor of Technology - Computer Networking
University of Vocational Technology
10.2020 - Current
NVQ Level 5 - Information Technology
Vocational Training Authority
01.2017 - 12.2019
G.C.E. (A/L) Examination – 2019 (Sinhala Medium) -
Dudley Senanayake Central College
TholangamuwaSkills
On-Site Technical Support and hardware support
Certification
Cyber Essentials - EN 0517
Non Related References
1)Mr. Sajith Perera
Assistant Manager - IT Support lead
MAS Technology Services,
MAS Solution Center,199,Kaduwela Road,Battaramulla.
077 3958713
2) Mr. Gunanda De Silva
Deputy General Manager HR & Admin
MAS Fabric Park, Kurunegala Road, Thulhiriya.
037
Timeline
Bachelor of Technology - Computer Networking
University of Vocational Technology
10.2020 - Current
IT Support Associate - IT Admin
IT Support Associate - IT AdminIT Support Associate - IT Admin
07.2020 - Current
Trainee Software Developer
Suntec Information Systems (pvt) Ltd
01.2019 - 06.2019
IT Support Technician
Suntec Information Systems (pvt) Ltd,
06.2018 - 01.2019
NVQ Level 5 - Information Technology
Vocational Training Authority
01.2017 - 12.2019
G.C.E. (A/L) Examination – 2019 (Sinhala Medium) -
Dudley Senanayake Central College
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