Radha Sivanesan Sivalingam
Dubai
Summary
Dynamic and results-driven Front Office Receptionist with extensive experience at IBS Styles Dubai Gold District. Expert in Multiple ERP systems and customer relationship management, consistently enhancing guest satisfaction through effective communication and problem-solving skills. Proven ability to compile accurate reports and manage payments, ensuring operational excellence in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Front Office Receptionist
IBS Styles Dubai Gold District - Accor
Dubai
03.2024 - Current
- Greeted guests professionally, ensuring a welcoming atmosphere, and assigned rooms to guests by verifying credit and completing registration processes via the Opera V9 ERP system.
- Responded to guest inquiries, providing recommendations for shopping, dining, and entertainment.
- Compiled occupancy rate statistics for monthly reporting, prepared daily sales reports, and submitted them for the top management.
- Direct activities as a duty manager while managing night shifts.
- Resolved customer complaints courteously, striving for satisfactory outcomes.
- Conducted daily checkouts for departing guests per hotel guidelines, and managed payment processing, issuing receipts, and proper change.
- Trained new employees on effective use of hotel software programs.
Guest Service Agent
Movenpick Colombo - Accor
Colombo
01.2023 - 05.2023
- Executed check-in and check-out procedures using Opera V9 ERP system.
- Managed guest payments and receipts with precision.
- Resolved guest complaints through effective critical thinking.
- Provided detailed information on hotel amenities and local attractions.
- Responded efficiently to inquiries via email, telephone, and in-person.
- Greeted arriving guests to facilitate smooth check-ins.
Front Office Calling Center Agent
Cinnamon Lakeside Hotel Colombo
Colombo
05.2022 - 01.2023
- Addressed and resolved all guest inquiries, ensuring seamless coordination with the housekeeping department regarding hotel amenities.
- Oversaw restaurant reservation management and handled food order billing with the SAP ERP system.
House Keeping Desk Coordinator
Cinnamon Lakeside Hotel Colombo
Colombo
04.2019 - 12.2020
- Posted staff allocations to the system for accurate records using the SAP ERP system.
- Managed guest supplies to ensure availability and satisfaction.
- Answered and resolved guest inquiries to enhance experience.
- Supported HRM administration activities for efficient staff management.
Cashier Cum Accounts Associate
Heritance Negombo
Negombo
08.2018 - 03.2019
- Processed payments accurately through cash, check, credit card, and gift card transactions.
- Balanced daily transactions using Opera V5 ERP system for precise financial reporting.
- Collaborated with front-end staff to enhance customer service experience.
- Managed cash register operations efficiently to ensure smooth checkout processes.
Front Office Associate
Ocean Edge Suites & Hotel Colombo
Colombo
10.2017 - 06.2018
- Answered incoming calls and inquiries from potential guests in a professional manner.
- Assisted guests with check-in, check-out, and room reservations.
- Handled cash payments for guest transactions accurately and efficiently.
Front Office Receptionist
Grand Oriental Hotel Colombo
Colombo
01.2016 - 09.2017
- Greeted and welcomed guests with professionalism and friendliness.
- Managed check-ins, issued room keys, and provided escort instructions to bellhops.
- Updated computerized records for reservations, arrivals, and departures efficiently.
Education
G.C.E. Advance Level Examination - Art Stream
Halloluwa Nawodha College Kandy
Kandy, Sri Lanka12-2007
G.C.E. Ordinary Level Examination -
Halloluwa Nawodha College Kandy
Kandy, Sri Lanka12-2004
Skills
- Customer relationship management
- ERP systems proficiency
- Sales analysis
- Time management
- Attention to detail
- Effective communication
- Problem solving
- Payment processing
- Administrative expertise
- Dependability
- Customer service excellence
- Multi-tasking ability
- Interpersonal skills
- Team collaboration
- Critical thinking skills
- Self-motivation
- Flexibility and adaptability
- Microsoft Office proficiency
Affiliations
- I was appointed as the Head Prefect in school and engaged in numerous school events to conduct while disciplining students
- And I was a prominent member of school's Volleyball team and the Drama club.
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Sinhala
Proficient (C2)
C2
References
- Abdelilah Oughella
- Duty Manager of IBS Styles Dubai
- abdelilahoughella@gmail.com
- +971 50 755 7452
- Mahmoud Hassanein
- Duty Manager of IBS Styles Dubai
- Mahmoud.hassanein@accor.com
- +971 50 389 9712
Timeline
Front Office Receptionist
IBS Styles Dubai Gold District - Accor
03.2024 - Current
Guest Service Agent
Movenpick Colombo - Accor
01.2023 - 05.2023
Front Office Calling Center Agent
Cinnamon Lakeside Hotel Colombo
05.2022 - 01.2023
House Keeping Desk Coordinator
Cinnamon Lakeside Hotel Colombo
04.2019 - 12.2020
Cashier Cum Accounts Associate
Heritance Negombo
08.2018 - 03.2019
Front Office Associate
Ocean Edge Suites & Hotel Colombo
10.2017 - 06.2018
Front Office Receptionist
Grand Oriental Hotel Colombo
01.2016 - 09.2017
G.C.E. Advance Level Examination - Art Stream
Halloluwa Nawodha College Kandy
G.C.E. Ordinary Level Examination -
Halloluwa Nawodha College Kandy
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