Pramodha Udayanganie

• Oversee and manage data operations to ensure seamless system functionality.
• Resolved customer data-related issues, ensuring timely and effective solutions.
• Maintained and supported applications, guaranteeing the accuracy and integrity of data.
• Collaborated with cross-functional teams to enhance data management processes, and improve customer satisfaction.
• Shifted among two major products/applications, with both deep learning.

Highlights:

• Data Analysis and Presentation: Interpreted complex datasets and presented actionable insights to upper management, to support informed decision-making.
• System Feeding and Maintenance: Ensuring systems are accurate, up-to-date, and running smoothly.
• Customer Demo Presentations: Simplifying technical concepts for customers to ensure clarity and ease of use.
• Bridging the Gap Between Technical Teams and Customers: Delivering timely advice and improving user experience by facilitating clear communication.
• Problem Resolution: Addressing system discrepancies, and implementing quick, effective solutions to enhance efficiency.

• Assisted in managing IT Management Information Systems.
• Supported the team in data analysis and reporting tasks.
• Interest: Actively supported Group IT in transitioning the SUN ERP system to SAP, showcasing a keen interest in system upgrades and enterprise resource planning solutions.

• Conducted system testing and quality assurance for internal IT systems.
• Documented and reported system bugs and improvement suggestions.
• Maintained positive working relationship with fellow staff and management.