PRAGASH NAVARATNAM
Mount Lavinia
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Overview
16
16
years of professional experience
1
1
Certification
Work History
ICT Instructor
University College Of Anuradhapura
07.2018 - 01.2023
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Analyzing students data using Excel/Google sheets
- Visualizing student data using Power BI
Instructor in Computer Technology
University Of Vavuniya
03.2017 - 11.2017
- Set up computers and networking systems and delivered step-by-step instructions on basic use.
- Data cleansing using Power query
- Data analyzing using Excel/Google sheets
- Data visualizing using Power BI
IT Analyst
Aegis Service Lanka Pvt Ltd
12.2012 - 10.2013
- Produced monthly reports using advanced Excel spreadsheet functions.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Utilized data visualization tools(Power BI) to effectively communicate business insights
Customer Support Officer
Wavenet International Pvt Ltd
04.2007 - 11.2008
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Recommended products to customers, thoroughly explaining details.
Education
Master of Science - Computer Systems And Networking
University of Greenwich
Greenwich,London06.2010
Bachelor of Science - IT
Srilanka Institute of Information Technology
Srilanka03.2007
Skills
- Excel
- Google Sheets
- Power Query
- SQL
- Power BI
Certification
- Analyzing Data with Excel-IBM
- · Data Analytics Basics for Everyone-IBM
Languages
English, Tamil
Native language
English
Proficient
C2
Tamil
Proficient
C2
Timeline
ICT Instructor
University College Of Anuradhapura
07.2018 - 01.2023
Instructor in Computer Technology
University Of Vavuniya
03.2017 - 11.2017
IT Analyst
Aegis Service Lanka Pvt Ltd
12.2012 - 10.2013
Customer Support Officer
Wavenet International Pvt Ltd
04.2007 - 11.2008
Master of Science - Computer Systems And Networking
University of Greenwich
Bachelor of Science - IT
Srilanka Institute of Information Technology
- Analyzing Data with Excel-IBM
- · Data Analytics Basics for Everyone-IBM
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