Prabath Chinthaka
Karandeniya
Summary
Quality Assurance Assciate with strong background enhancing operations and customer experiences by propelling quality. Talented expert at reviewing report data and observing performance to pinpoint issues and devise procedural changes. Successful at leading teams using tactfulness and interpersonal communication skills.
Overview
11
11
years of professional experience
Work History
Sales and Marketing Associate
Ocean Lanka Pvt Ltd-Biyagama
04.2024 - Current
- Provided support for sales team by responding to customer inquiries, preparing presentations, and generating leads.
- Collaborated with marketing and sales teams to expand brand awareness.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Team Associate at QA and Customer Service
Ocean Lanka PVT LTD
Biyagama
01.2014 - 01.2016
- Served as a consistent liaison between customers and different departments, ensuring effective communication throughout the organization
- Utilized customer feedback to enhance the team's service offerings.
- Verified the quality of delivered products through rigorous assessments.
- Monitored customer satisfaction trends and discovered areas for improvement.
- Provided comprehensive instruction to newly hired employees based on authorized training resources.
- Ensured adherence to quality standards for aspects such as color, texture, and weight.
- Developed strategies for improving overall fabric quality standards.
- Responded promptly and professionally to customer inquiries related to fabric inspection.
- Analyzed data from inspections to determine trends in quality control issues.
QA Team Member
Richard Pieris Natural Foarms
Biyagama
- Conducted thorough regression tests after each release cycle, ensuring the stability of existing functionality in updated software versions
- Trained new QA staff members on proper testing procedures, enhancing overall departmental proficiency and effectiveness
- Monitored customer feedback channels to identify recurring issues requiring further investigation or immediate attention from development teams
- Supported release management activities by ensuring that all test artifacts were properly documented, tracked, and signed off before delivery.
Education
Hnd Level I And 2 Textile Technology &apparel Management - Apparel And Textile Manufacture
Sri Lanka Institute of Textile And Apparel
Rathmalana Srilanka07.2024
Advanced Diploma Of Business Management - Business Management
National Institute of Business Management
Sri Lanka08.2018
GCE Advanced Level - Sinhala Literature(B)History(C) Buddhist Civili(C)
Karandeniya Central College - Karandeniya
08.2014
Skills
- Staff training and motivation
- Problem-solving abilities
- Relationship Building
- Teamwork and Collaboration
- Continuous Improvement
- Multitasking
- Adaptability and Flexibility
- Organizational Skills
- Attention to Detail
- Quality Assurance Controls
- Business Development
Extracurricular Activities
01/01/2011, Successfully completed youth leadership program conduct by serandib toast master club
References
- Mr Gayan Siriwardana, Manager, Quality and customer service, Ocean Lanka Pvt Limited, E.P.Z Biyagama Malwana, 077-1145128
- Mrs.R.K.Dilini Buddhika, Consultant/lecturer, National Institute of Business Management, dilini@nibm.lk
Timeline
Sales and Marketing Associate
Ocean Lanka Pvt Ltd-Biyagama
04.2024 - Current
Team Associate at QA and Customer Service
Ocean Lanka PVT LTD
01.2014 - 01.2016
QA Team Member
Richard Pieris Natural Foarms
Hnd Level I And 2 Textile Technology &apparel Management - Apparel And Textile Manufacture
Sri Lanka Institute of Textile And Apparel
Advanced Diploma Of Business Management - Business Management
National Institute of Business Management
GCE Advanced Level - Sinhala Literature(B)History(C) Buddhist Civili(C)
Karandeniya Central College - Karandeniya
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