Pirathiepan Namashivayem
376/12, Trinco Road, Batticaloa,Sri Lanka
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
16
16
years of post-secondary education
Work History
Collections Officer
Alis JE in Recoveries, People's Leasing & Finance PLC
Batticaloa
08.2014 - 03.2022
- Handled Number calls per day to address customer inquiries and concerns
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Demonstrated respect, friendliness and willingness to help wherever needed
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Monitored company inventory to keep stock levels and databases updated
- Identified issues, analyzed information and provided solutions to problems
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Improved operations through consistent hard work and dedication
- Developed team communications and information for meetings
- Collaborated with team members to achieve target results
- Worked with customers to understand needs and provide excellent service
- Successfully maintained clean, valid driver's license and access to reliable transportation
- Proved successful working within tight deadlines and fast-paced atmosphere.
Cashier
People's Leasing & Finance PLC
Batticaloa
12.2012 - 07.2014
- Tallied cash drawer at beginning and end of each work shift
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked closely with shift manager to solve problems and handle customer concerns
- Processed customer refunds and exchanges according to established guidelines
- Worked flexible schedule and extra shifts to meet business needs
- Welcomed customers and helped determine their needs
- Collected and authorized payments of guests
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Insurance Agent
HNB Assurance PLC
Batticaloa
05.2010 - 12.2012
- Determined client needs and financial situations by listening and scheduling fact-finding appointments
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance
- Approached potential clients by using direct marketing mailings and phone contacts
- Maintained high standards of customer service by building relationships with clients
- Responded to customer calls swiftly to resolve issues and answer questions
- Built relationships with clients using active listening and issue resolution to provide excellent service
- Obtained underwriting approval by completing application for coverage
- Calculated premiums and established payment methods for sales
- Finalized sales and collected necessary deposits
- Collected premiums on or before effective date of coverage.
Accounts Executive Cum Storekeeper
Salcon Engineering Berhard
Batticaloa
05.2009 - 12.2010
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Used coordination and planning skills to achieve results according to schedule
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Maintained excellent attendance record, consistently arriving to work on time
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Improved operations through consistent hard work and dedication
- Carried out day-to-day duties accurately and efficiently
- Onboarded new temps by entering employee information into systems
- Maintained energy and enthusiasm in fast-paced environment
- Worked flexible hours across night, weekend and holiday shifts
- Developed team communications and information for meetings.
Computer Data Entry Operator
Ariaratnam & Co. Charted Accountants
Batticaloa
11.2008 - 04.2009
- Added documents to file records and created new records to support filing needs
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them
- Kept optimal quality levels to prevent critical errors and support team performance targets
- Corrected data entry errors to prevent duplication or data degradation
- Scanned documents and saved in database to keep records of essential organizational information
- Developed team communications and information for meetings
- Resolved problems, improved operations and provided exceptional service.
Project Assistant
Save The Children
Batticaloa
04.2007 - 12.2007
- Produced letters and memoranda to inform stakeholders of business decisions
- Created and updated records and files to maintain document compliance
- Identified communication channels to set roadmap to distribute information
- Conducted research to assist with routine tasks and special projects
- Offered technical support and troubleshot issues to enhance office productivity
- Communicated details of new assignments and managed Type employees throughout project
- Performed work according to project schedules and established quality standards
- Sorted, opened and routed mail and deliveries to meet business requirements
- Worked with senior leadership to complete complex projects on time and under-budget
- Compiled reports and recorded activities for projects as part of comprehensive, compliance-driven recordkeeping strategies
- Tackled array of tasks under watchful eye of project manager.
Supermarket Cashier
Naseer Bin Khalid & Sons Trading Co
Doha, Qatar
06.2002 - 01.2004
- Checked for outdated and overripe grocery items and removed from inventory.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Completed regular cycle counts and inventory audits.
- Removed trash, swept and mopped floors for professional appearance.
- Pleasantly greeted customers and provided prompt and courteous service.
- Used POS system to enter orders, process payments and issue receipts.
- Set up new sales displays each week.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Retrieved items for customers and verified prices.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
Invoice Clerk
Naseer Bin Khalid & Sons Trading Co
Doha, Qatar
02.2005 - 01.2007
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Received and sorted mail, prepared packages for delivery and scanned documents.
- Managed invoicing and payment processing operations.
- Monitored outstanding invoices and performed collections duties.
- Monitored equipment to check for proper operation.
- Created improved filing system to maintain secure client data.
Education
Diploma - Human Resources Management: Human Resources Management
ICBT Campus
02.2018 - 08.2018
National Certificate - undefined
01.2000 - 12.2001
In Accounts Technician: Accounting - undefined
Technical College
Computer Programme Operator: Computer Installation And Repair Technology Rural Vocational & Training - undefined
Authority of Sri Lanka
11.2000 - 05.2001
Higher Education - undefined
BT/ Methodist Central College
01.1986 - 12.1996
Advanced Level - undefined
05.1997 - 08.1999
Skills
Behaverial change Trainingundefined
Accomplishments
- 2012-06
- Licensed Life Insurance Agent
- Additional Information
- O' Negative blood donor.
Timeline
Diploma - Human Resources Management: Human Resources Management
ICBT Campus
02.2018 - 08.2018
Collections Officer
Alis JE in Recoveries, People's Leasing & Finance PLC
08.2014 - 03.2022
Cashier
People's Leasing & Finance PLC
12.2012 - 07.2014
Insurance Agent
HNB Assurance PLC
05.2010 - 12.2012
Accounts Executive Cum Storekeeper
Salcon Engineering Berhard
05.2009 - 12.2010
Computer Data Entry Operator
Ariaratnam & Co. Charted Accountants
11.2008 - 04.2009
Project Assistant
Save The Children
04.2007 - 12.2007
Invoice Clerk
Naseer Bin Khalid & Sons Trading Co
02.2005 - 01.2007
Supermarket Cashier
Naseer Bin Khalid & Sons Trading Co
06.2002 - 01.2004
Computer Programme Operator: Computer Installation And Repair Technology Rural Vocational & Training - undefined
Authority of Sri Lanka
11.2000 - 05.2001
National Certificate - undefined
01.2000 - 12.2001
Advanced Level - undefined
05.1997 - 08.1999
Higher Education - undefined
BT/ Methodist Central College
01.1986 - 12.1996
In Accounts Technician: Accounting - undefined
Technical College
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