Pirashanthan Nadarajah

• Handled administrative management, personnel issues and supply requirements for unit.
• Developed effective sales strategies that led to increased revenue generation and market share growth.
• Monitored unit training and training schedules.
• Negotiated favorable contracts with key partners, resulting in significant long-term benefits for the organization.
• Strengthened brand identity with coordinated marketing campaigns that resonated with target audiences.
• Established strong relationships with key stakeholders to enhance collaboration and drive business success.
• Built productive relationships with industry partners and competitors to support strategic business objectives.

handle various customer service tasks and financial transactions, ensuring smooth and efficient banking operations.

• Handling Cash Transactions
• Currency Handling
• Transaction Verification and Record Keeping
• Security and Fraud Prevention
• Operational Support
• Promoting Bank Products and Services
• Foreign Exchange and Remittances

• Compliance with all internal and external controls
• Liaise effectively with the Management of the Department
  Perform other duties and responsibilities as assigned from time to time by the Senior Manager – Digital Banking Operations
• Supporting New Online platform (FDA both Personal/Corporate) - Manage Customer / Handle offline transactions / attending to secure messages & Digital Emails / Password reset and unblocks customer / Manage customer accounts / Enabling full access to newly on-boarding
  customers.
• Translating the documents, banners, promotional messages from English to Tamil related to Flash Digital, Combank Digital & Remittances.
• User Acceptance Testing and Support banking application projects related to Flash Digital Banking
• Preparing the Statistic related to Flash Digital banking

Carrying out UAT (User acceptance testing) related to new call center / Flash software:

· Building test cases

· Carrying out test checks

· Following up with the issues with IT communications and IT R&D

· Maintaining reports and test results for records.

Incident Reporting:

· Reporting and monitoring of incidents on a daily and a weekly

basis

· Following up with respective units until the issues get resolved.

. Coordinate with IT in such situations.

Major contribution towards Flash Project Tamil version development and testing - Flash modules & Com-Bank Digital app

Preparing DB Mobile Banking Competitor Analysis

Handling reviews related to FLASH app in Play Store and App Store

Managing and updating of Flash related Technical Development and following up with relevant team till live deployment

Work Related to Branch Operations

Preparing branch budget

Preparing facility proposals for the SME loan, Project loans, Microfinance loans, Leasing, Term loans, Housing loans, Personal loans

Property inspection & customer visit

work related to recoveries

Handling monthly & quarterly Returns