Pemmawadu Dulaj Sithum Bhagya De Silva

Organized Assistant Manager with expertise in financial operations and administrative management.

Coordinated daily office workflows, ensuring operational efficiency across teams.

• Prepared and maintained financial documentation, adhering to regulatory compliance standards.
• Implemented effective procedures to enhance productivity and streamline processes.
• Analyzed financial data, producing comprehensive reports for senior management decision-making.
• Developed strong client relationships, contributing to increased satisfaction and retention rates.
• Fostered a collaborative team environment while maintaining high accuracy and confidentiality levels.

• Managed executive schedules to optimize time management and enhance productivity.
• Streamlined office operations to improve efficiency across administrative functions.
• Coordinated cross-functional teams to facilitate effective communication between stakeholders.
• Handled confidential financial documents in compliance with industry standards.
• Developed expertise in financial administration, budgeting, and compliance to ensure operational continuity.
• Demonstrated strong organizational and problem-solving abilities in fast-paced environments.
• Liaised effectively with senior management to align strategic objectives with operations.
• Contributed proactively to organizational success by implementing best practices.

• Oversaw daily operations to ensure compliance with company policies and regulations.
• Supervised branch staff, providing guidance and performance feedback to enhance productivity.
• Drove sales targets for financial products and investment services, maximizing branch revenue.
• Maintained high customer service standards while fostering strong customer relationships.
• Ensured all transactions adhered to regulatory requirements and internal policies.
• Prepared and reviewed reports on branch performance, identifying areas for improvement.
• Submitted timely reports to head office management, maintaining accurate records as per policy.

• Led and managed team of field officers, assigning daily tasks, targets, and territories.
• Supervised pre-loan activities, including application collection, background verification, and group formation.
• Ensured timely and accurate loan processing and disbursement in collaboration with branch.
• Monitored collection schedules to guarantee timely repayments by clients.
• Guided field staff in managing delinquent accounts and initiating recovery actions.
• Reviewed and verified accuracy of client documents and field reports.
• Acted as liaison between field staff and branch management, communicating issues and opportunities.

• Identified and acquired eligible clients in targeted areas through community meetings and awareness campaigns.
• Assisted clients with loan application processes, ensuring complete documentation and eligibility verification.
• Conducted field visits and background checks to verify customer details accurately.
• Facilitated training sessions on loan terms, repayment schedules, and financial literacy for groups.
• Supported timely disbursement of approved loans, ensuring secure transactions with clients.
• Followed up with clients to ensure timely repayments while maintaining accurate collection records.
• Maintained comprehensive records of customer interactions, transactions, group meetings, and repayment statuses.
• Addressed customer queries and issues promptly, demonstrating professionalism.