Paul Hanley
Hospitality Manager
Limerick
Summary
Customer and client focused, with a clear eye for detail gained from nearly a decade in the hospitality sector. Have worked up from Bartender to Duty Manager to Assistant Bar Manager.
Polished hotel manager offering excellent communication skills. Dynamic and personable and well-versed in coordinating with various hotel departments.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Bar Manager
The Black Bull Pub
09.2023 - 12.2024
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
- Maintained a clean, safe, and inviting atmosphere through consistent enforcement of health and safety regulations.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Ensured smooth operations during peak hours with effective staff scheduling and delegation of tasks.
Hotel Duty Manager
Longcourt House Hotel
09.2020 - 09.2023
- Responsible for floor operations of bar and restaurant areas for duration of shift.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Increased customer service ratings through personable service.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Managed staffing levels to keep lean operation without sacrificing customer experience.
- Trained new employees, demonstrating best methods for serving clients and guests.
Head Bartender
Castletroy Park Hotel
03.2019 - 09.2020
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Trained new bartenders and barbacks to help maintain talented team.
Bartender
Greenhills Hotel and Conference Centre
10.2018 - 03.2019
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartending
Dunraven Arms Hotel
05.2015 - 10.2018
- Serving customers and dealing with a fussy clientele.
- Recommending drinks to guests from our prepared menu's.
- Followed strict recipes and drink measurements to minimize product used.
- Cleaning the bar and kitchenette after close.
- Kept bar presentable and well-stocked to meet customer needs.
- Setting up bar for different functions and purposes; weddings, conferences, tour groups etc.
Night Manager
Dunraven Arms Hotel
09.2015 - 08.2018
- Worked 2 night shifts a week from Sep 2015 to Aug 2018
- Responsible for hotel operations after all other staff have left
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Working alone and under own initiative
- Dealing with guest complaints about heating, noise, room issues.
- Checking in late arrivals.
- Taking payment from early departures.
- Setting up restaurant for breakfast in full.
- Cashing tills and doing daily inventory in the bar.
- Person on call in hotel for any emergencies.
Education
Bachelor of Science - Pharmaceutical And Industrial Chemistry
University of Limerick
Limerick, Ireland 09.2013 - 05.2015
Leaving Certificate - Secondary Education
Colaiste Mhuire
Askeaton, Co.Limerick 09.2007 - 06.2013
Skills
Guest experiences
Timeline
Assistant Bar Manager
The Black Bull Pub
09.2023 - 12.2024
Hotel Duty Manager
Longcourt House Hotel
09.2020 - 09.2023
Head Bartender
Castletroy Park Hotel
03.2019 - 09.2020
Bartender
Greenhills Hotel and Conference Centre
10.2018 - 03.2019
Night Manager
Dunraven Arms Hotel
09.2015 - 08.2018
Bartending
Dunraven Arms Hotel
05.2015 - 10.2018
Bachelor of Science - Pharmaceutical And Industrial Chemistry
University of Limerick
09.2013 - 05.2015
Leaving Certificate - Secondary Education
Colaiste Mhuire
09.2007 - 06.2013
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