Pasindu Galakumbura

•Overseeing the day-to-day operations of the villa, including maintenance, housekeeping, and landscaping.

•Ensuring a high level of service for guests, including greeting them upon arrival, arranging activities, and addressing any concerns or requests during their stay.
•Providing a welcoming and hospitable atmosphere for guests, ensuring their needs are met and have a memorable experience.

•Organized special events, catering to guest preferences while maintaining high standards of service quality.

•oversees day to day operation and guest satisfaction.
•Analyze Market trends, customer needs, and competitor activity to inform sales strategies and drive business growth.
•Responsible for planning, organizing, and executing various types of events, such as conferences, weddings, corporate gatherings, etc.
•Coordinating with clients to understand their event requirements and overseeing on-site operations during event.

•Provide exceptional customer service to international
guests, ensuring their needs and inquiries are addressed
promptly and professionally.
•Build positive relationships with international guests,
providing a welcoming and hospitable atmosphere.
•Collaborate with other departments to ensure guest
satisfaction and timely resolution of any problems.

•Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.

•Increased cross-selling opportunities through proficiently identifying client needs and recommending appropriate financial products.

•Provide personalized and efficient customer service to SME clients, addressing inquiries, concerns, and requests related to credit products and services.

•Educate clients on available credit options and help them choose products that align with their business needs.

•Provide financial advice and counseling to SME clients, helping them make informed decisions about their credit needs and overall financial strategy.

•Balanced teller drawers and ATM cash.

•Developed and maintained strong customer relationships, providing exceptional service and advice.

•Educated customers on features and benefits of banking products and services.

•Increased cross-selling opportunities through proficiently identifying client needs and recommending appropriate financial products.

•Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

•Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

•Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

•Responded to customer calls and emails to answer questions about products and services.