NORMAN LEONARD PULLE
45/58 Sarana pala himi mawatha,Borella,Colombo - 08
Summary
Accomplished Sales Executive with six years of experience in consistently promoting company brand. Passionate expert and valuable business consultant with talents in analysis, consumer knowledge and industry dynamics. Coordinating with customers, retail partners and distribution partners to accomplish sales goals while maintaining strong professional relationships.
Overview
10
10
years of professional experience
Work History
Sales Executive
Raniyo (Pvt) Ltd
11.2016 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention
- Researched sales opportunities and possible leads to exceed sales goals and increase profits
- Developed sales strategy based on research of consumer buying trends and market conditions
- Analyzed past sales data and team performance to develop realistic sales goals
Call Center Agent
First Source Dialog Solutions
12.2013 - 08.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Responded to customer calls and emails to answer questions about products and services
- Addressed customer account discrepancies and concerns
- Maintained and managed customer files and databases
- Received multiple positive reviews acknowledging dedication to excellent customer service
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
Education
Postgraduate Diploma in Marketing (Reading) -
Sri Lanka Institute of Marketing
National Diploma in Sales Management -
Sri Lanka Institute of Marketing
2021
Preliminary Certificate in Marketing -
Sri Lanka Institute of Marketing
2019
GCE O/L (2009) / GCE A/L (2012 -
St.Benedict's College
Skills
- Microsoft office
- Client Relationship Management
- Marketing Communication
- Market Research
Languages
Tamil, Sinhala
Native language
English
Upper intermediate
B2
Timeline
Sales Executive
Raniyo (Pvt) Ltd
11.2016 - Current
Call Center Agent
First Source Dialog Solutions
12.2013 - 08.2015
Postgraduate Diploma in Marketing (Reading) -
Sri Lanka Institute of Marketing
National Diploma in Sales Management -
Sri Lanka Institute of Marketing
Preliminary Certificate in Marketing -
Sri Lanka Institute of Marketing
GCE O/L (2009) / GCE A/L (2012 -
St.Benedict's College
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