N M NALEER KHAN
Summary
Adept at network troubleshooting and fostering teamwork, I enhanced system stability and reduced downtime at Active Tech Networks. My experience spans from hardware installations to securing sensitive data, achieving significant cost savings and efficiency improvements. My collaborative spirit and technical acumen drive impactful IT solutions.
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Junior Network Technician(Intern)
Active Tech Networks (ATN Campus)
02.2024 - Current
- Coordinated with vendors to procure necessary equipment at the best possible prices, contributing to overall cost savings.
- Facilitated interdepartmental communication regarding IT-related matters for a more cohesive workplace environment.
- Assisted senior technicians with complex projects, gaining valuable hands-on experience in various aspects of networking.
- Provided technical support to end-users, addressing their concerns promptly and professionally.
- Performed hardware installations and software updates for a streamlined network environment.
- Conducted regular network maintenance tasks, ensuring optimal functionality and reduced downtime.
- Collaborated with IT team to plan and execute network upgrades, resulting in improved system stability.
- Performed network security design and integration duties.
- Monitored network hardware operations to evaluate proper configuration.
- Provided faculty and staff with security software and network configuration support.
- Designed and evaluated WAN and LAN connectivity technologies.
- Utilized source code control for tracking configurations and changes.
Data Entry Technician
Choice Park
03.2022 - 10.2023
- Streamlined data organization for efficient retrieval through consistent and accurate categorization of records.
- Expedited cross-departmental communication by collaborating on shared databases and ensuring seamless data integration.
- Demonstrated flexibility in adapting to changing priorities, handling multiple assignments while maintaining high-quality standards.
- Reduced manual workload for team members by effectively utilizing automated tools for data extraction, validation, and formatting.
- Collaborated with IT support teams in troubleshooting technical issues affecting system performance or accessibility.
- Conducted regular audits of database entries to identify inconsistencies or discrepancies, rectifying issues promptly upon discovery.
- Aided the development of comprehensive customer profiles through diligent collection, verification, and entry of personal information into CRM systems.
- Achieved high levels of accuracy and efficiency by staying abreast of industry trends, best practices, and emerging technologies related to data management.
- Safeguarded sensitive information by diligently following company policies regarding data confidentiality and security measures.
Education
Bachelor of Information Technology - Information Technology
Morratuwa University
Morratuwa, Sri Lanka12-2024
Certificate - Computer Networking
Active Tech Network Campus (ATN)
Colombo, Sri Lanka01-2023
Advance Level - Technology Education
Vavuniya Muslim Maha Vidyalam
Vavuniya, Sri Lanka12-2020
Skills
- Switch Configuration
- IP Addressing
- Network Troubleshooting
- Remote Support
- Operating System Knowledge
- Network configuration
- Hardware Installation
- Network protocols
- Backup and recovery
- Network Security
- Time Management
- Teamwork and Collaboration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- CCNA - Cisco Certified Network Associate
- MCSE - Microsoft Certified Systems Engineer
Additional Information
Results-driven Network Administrator with 1 year of experience in designing, implementing, and maintaining robust network systems. Proficient in managing network infrastructure, ensuring optimal performance, and providing technical support to ensure seamless IT operations. Adapting at troubleshooting complex network issues, enhancing network security, and optimizing system performance. Strong analytical skills and a commitment to staying updated with the latest industry trends and technologies.
Languages
Tamil
Native language
English
Upper intermediate
B2
Tamil
Proficient
C2
sinhala
Advanced
C1
Timeline
Junior Network Technician(Intern)
Active Tech Networks (ATN Campus)
02.2024 - Current
Data Entry Technician
Choice Park
03.2022 - 10.2023
Bachelor of Information Technology - Information Technology
Morratuwa University
Certificate - Computer Networking
Active Tech Network Campus (ATN)
Advance Level - Technology Education
Vavuniya Muslim Maha Vidyalam
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Affiliations
- Microsoft Office Suite (Word, Excel, Access) – for document processing and data management
- Cisco Certified Network Associate (CCNA)
- LinkedIn Learning or Coursera
- Local IT Networks/Groups
Work Preference
Work Type
Full TimePart TimeInternshipWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offPersonal development programsSoftware
Microsoft Office Suite
Cisco Packet Tracer
Database Management Software (eg, SQL, Oracle) – if applicable
Wireshark
Linux
Remote Desktop Tools (eg, AnyDesk, TeamViewer)
Interests
Network Security
IT Infrastructure
Cybersecurity
Cloud Computing
Technical Writing
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