Niluka Sampath
Summary
Dynamic Food and Beverage professional with a strong commitment to excellence and a proven track record in delivering outstanding customer service. Experienced in leading high-performing teams, fostering collaboration, and ensuring operational efficiency. Notable achievements include enhancing guest satisfaction scores through meticulous oversight of service standards and operations. Aiming to continue driving success within premier establishments by leveraging expertise in team development and operational management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
F&B Manager
Kagi Maldives Resort & Spa
10.2022 - 09.2024
- Spearhead operations across 6 diverse F&B outlets, leading a multicultural team of 24 professionals.
- Expertly curate and revise extensive beverage and wine menus, adapting to supplier dynamics.
- Streamline coordination between front-of-house and back-of-house teams to ensure seamless service delivery.
- Innovate and sustain a lucrative beverage selection, enhancing overall dining experience.
- Monitor costs for beverage, and supplies, ensuring that they are within the established budget without compromising quality or guest satisfaction. Take corrective actions as necessary.
- Drive customer satisfaction through the delivery of exceptional service standards.
- Focus on optimizing departmental P&L through strategic menu engineering in collaboration with the Executive Chef.
- Recruit, mentor, and oversee F&B personnel, including Outlet Managers and Supervisors, to foster a high-performance team.
- Efficiently manage shift operations to uphold service excellence.
- Cultivate and maintain positive customer relations, adeptly handling feedback and addressing needs.
- Forge and maintain strong vendor partnerships, ensuring quality supply chain management.
Assistant F&B Manager
lti Maafushivaru Resort
02.2020 - 07.2022
- Spearheaded the pre-opening phase and established the F&B department in alignment with the directives of the F&B and Resort Managers.
- Managed daily operations of a comprehensive F&B portfolio, including 6 restaurants and 3 bars.
- Upheld exceptional service standards, guaranteeing consistent guest satisfaction and quality across all F&B services.
- Directed staff training and development to ensure adherence to company policies, safety protocols, and customer service excellence.
- Orchestrated staffing logistics, creating adaptive schedules to meet fluctuating demands, and special event requirements.
- Curated and periodically revised, extensive beverage and wine selections are based on availability and trends.
- Delivered superior guest service, efficiently addressing inquiries and resolving complaints to ensure a memorable guest experience.
F&B Outlet Manager
LUX* South Ari Atoll
01.2019 - 11.2019
- Spearheaded operations across three F&B venues, including a high-end Italian restaurant, a chic bar, and a welcoming café.
- Managed and elevated team performance through effective scheduling, rigorous training, and continuous development.
- Upheld stringent sanitation and safety protocols to ensure stellar guest experiences and team well-being.
- Conducted meticulous inspections, ensuring all areas met the company's exacting standards for aesthetics and functionality.
- Engaged with customers to gather valuable feedback, driving improvements in service quality and culinary offerings.
- Strategically managed inventory, ensuring optimal stock levels of essentials like linen, glassware, and condiments, for uninterrupted service.
- Provided hands-on leadership, stepping in to support team tasks and maintain operational excellence at all times.
F&B Service Manager
Outrigger Konotta Resort
10.2017 - 10.2018
F&B Supervisor
Kandolhu Island Resort
01.2015 - 10.2017
Executive Assistant Manager
Paradise Road Tintagel Colombo Hotel
01.2014 - 01.2015
Restaurant Captain
The Park Street Hotel
02.2013 - 01.2014
Waiter
Adaaran Prestige Vadoo Resort
12.2009 - 12.2012
Waiter
Cinnamon Grand Hotel
07.2008 - 12.2009
Receptionist
Camelot Beach Hotel
12.2006 - 07.2007
Receptionist
Juliana Hotel
01.2005 - 12.2005
Education
Certificate Level in Professional Cookery
Sri Lanka Institute of Tourism & Hotel Management
Sri Lanka01-2008
Certificate Level in Food & Beverage
Sri Lanka Institute of Tourism & Hotel Management
Sri Lanka01-2007
Certificate Level in Hotel Housekeeping
Sri Lanka Institute of Tourism & Hotel Management
Sri Lanka01-2006
Certificate Level in Hotel Reception
Sri Lanka Institute of Tourism & Hotel Management
Sri Lanka01-2006
Government Certificate of Advance Level Examination
Wickckramashila National School
Sri Lanka01-2004
Government Certificate of Ordinary Level Examination
Bopitiya Mahawidyalaya
Sri Lanka01-2001
Skills
- Hospitality education and experience
- Event Management
- Financial Acumen
- Employee Training
- Team Leadership
- Wine pairing
- Wine tasting
- Excellent Communication
- Upselling
- Effective planning
- Time management
- Duty Management
- Staff Management
- Inventory Control
- Talents Development
- Problem Solving
- MS Office
- Micros
- Graphic design
- Customer relationship
Certification
- WSET L 1 & 2 (Wine & Spirit Education Trust)
- HACCP L 1, 2 & 3
Accomplishments
- Supervisor of the Quarter Kandolhu Island Resort / Mar-2016. Being a true leader at Kandolhu Island, one who exceeds all levels in relationship with guests, superiors and most importantly with the team.
- Hot Topic Kandolhu Island Resort / May-2015. Being a team member who is frequently recognized by guests for providing outstanding service quality.
- Hot Topic Kandolhu Island Resort / Jun-2015. Being a team member who is frequently recognized by guests for providing outstanding service quality.
- Hot Topic Kandolhu Island Resort / Jan-2016. Being a team member who is frequently recognized by guests for providing outstanding service quality.
References
References available upon request.
Timeline
F&B Manager
Kagi Maldives Resort & Spa
10.2022 - 09.2024
Assistant F&B Manager
lti Maafushivaru Resort
02.2020 - 07.2022
F&B Outlet Manager
LUX* South Ari Atoll
01.2019 - 11.2019
F&B Service Manager
Outrigger Konotta Resort
10.2017 - 10.2018
F&B Supervisor
Kandolhu Island Resort
01.2015 - 10.2017
Executive Assistant Manager
Paradise Road Tintagel Colombo Hotel
01.2014 - 01.2015
Restaurant Captain
The Park Street Hotel
02.2013 - 01.2014
Waiter
Adaaran Prestige Vadoo Resort
12.2009 - 12.2012
Waiter
Cinnamon Grand Hotel
07.2008 - 12.2009
Receptionist
Camelot Beach Hotel
12.2006 - 07.2007
Receptionist
Juliana Hotel
01.2005 - 12.2005
- WSET L 1 & 2 (Wine & Spirit Education Trust)
- HACCP L 1, 2 & 3
Certificate Level in Professional Cookery
Sri Lanka Institute of Tourism & Hotel Management
Certificate Level in Food & Beverage
Sri Lanka Institute of Tourism & Hotel Management
Certificate Level in Hotel Housekeeping
Sri Lanka Institute of Tourism & Hotel Management
Certificate Level in Hotel Reception
Sri Lanka Institute of Tourism & Hotel Management
Government Certificate of Advance Level Examination
Wickckramashila National School
Government Certificate of Ordinary Level Examination
Bopitiya Mahawidyalaya
Similar Profiles
DIM KHAWL NUAMDIM KHAWL NUAM
Restaurant Server at Le Meridien Maldives Resort & SpaRestaurant Server at Le Meridien Maldives Resort & Spa
Merymil SantosMerymil Santos
Restaurant Hostess/Waitress at NOKU MALDIVES RESORT&SPARestaurant Hostess/Waitress at NOKU MALDIVES RESORT&SPA
HASAN ALI MONDALHASAN ALI MONDAL
Food and Beverage Attendant at Sheraton Maldives Full Moon Resort and SpaFood and Beverage Attendant at Sheraton Maldives Full Moon Resort and Spa