NIVETHA KISHORE KUMAR

• Managed the delivery of over 10 international projects using Jira and Miro, optimizing resource allocation and operational efficiency, reducing costs, and demonstrating a strong background in software development and web technologies.
• Directed cross-functional teams and managed stakeholder engagements critical for the successful deployment of technology projects, collaborating closely with software engineering teams to ensure seamless integration.
• Implemented Agile and Scrum methodologies across diverse teams, enhancing project delivery speed by 20% and accuracy by 30%, and maintaining close collaboration with technology departments.
• Managed quality assurance processes, including manual testing and bug tracking via Jira, reducing software discrepancies by 40% and enhancing system reliability, in collaboration with software engineering teams.
• Oversaw AWS infrastructure management, ensuring optimal performance and reliability, with a strong focus on supporting software development needs and maintaining web technology infrastructure.
• Developed and maintained project documentation using Redmine, ensuring compliance and facilitating communication between project teams and technology departments.
• Directed client engagements to align product roadmaps with expectations, significantly enhancing client satisfaction and product functionality through effective backlog management and user story prioritization. This role highlighted strong client-facing skills and strategic planning capabilities.
• Managed a high volume of technical support tickets via the Helpdesk system, optimizing response strategies and improving resolution processes.

Tools/Technologies - JIRA, Trello, Miro , MySQL , Helpdesk , Redmine , Apache NiFi, Apache Superset , OpenAI, Llama Groq , Python, Postman ,HTML, CSS

• Analyzed large datasets to develop comprehensive reports and presentations, influencing key business strategies and decision-making processes, resulting in enhanced operational efficiencies and targeted business solutions
• Collaborated with project teams to maintain data integrity and validity across all research outputs, which boosted the credibility and reliability of analytical findings used in strategic planning
• Presented research findings to senior management, delivering actionable insights that informed and shaped company- wide strategic initiatives, thereby enhancing business growth and competitive advantage
• Engaged with key stakeholders to align research activities with business objectives, ensuring the relevance and application of analytical outputs to meet project goals and drive business success
• Tools/Technologies - Tableau , Microsoft Excel , Microsoft PowerPoint , Jira, Resolved client issues by applying critical thinking and problem-solving skills, enhancing project management effectiveness and increasing client satisfaction rates by over 30%
• Maintained detailed records of client interactions and incidents, supporting the project's documentation efforts and enhancing the accuracy and utility of project management processes
• Collaborated closely with diverse team members to share information and updates, streamlining operations and improving service delivery, which aligned with project goals and increased operational efficiency by 20%
• Facilitated communication between project stakeholders and technical teams, ensuring all parties were informed of project developments, which minimized delays and maximized resource utilization.

Tools/Technologies - Tableau , Microsoft Excel , Microsoft PowerPoint , Jira

• Resolved client issues by applying critical thinking and problem-solving skills, enhancing project management effectiveness and increasing client satisfaction rates by over 30%.
• Maintained detailed records of client interactions and incidents, supporting the project's documentation efforts and enhancing the accuracy and utility of project management processes.
• Collaborated closely with diverse team members to share information and updates, streamlining operations and improving service delivery, which aligned with project goals and increased operational efficiency by 20%.
• Facilitated communication between project stakeholders and technical teams, ensuring all parties were informed of project developments, which minimized delays and maximized resource utilization.

Tools/Technologies - Microsoft Excel , Microsoft PowerPoint , Zendesk