Summary
Overview
Work History
Education
Skills
Non Related Referees
Countries Travelled To
Personal Information
Extracurricular Activities
Timeline
Generic

Niroshan Chrisantha Mangamuni

Maharagama

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

28
28
years of professional experience

Work History

Manager – Sales

International Trimmings & Labels Lanka (Pvt) Ltd
01.2018 - Current
  • To assist the organization to help meet customer acquisition and revenue growth targets by keeping the company competitive and innovative, being responsible for maximising sales team potential, crafting sales plans and justifying those to plans the upper management
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence
  • Own recruiting, objectives setting, coaching, motivating and performance monitoring of sales representatives
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Build and promote strong, long – lasting customer relationships by partnering with them and understanding their needs
  • Present sales, revenue and expenses reports and realistic forecast to the management team
  • Identify emerging markets and market shifts while being fully aware of new products and competition status.
  • Launched new products and services with thorough market research, leading to increased revenue growth.

Manager – Customer Service

International Trimmings & Labels Lanka (Pvt) Ltd
01.2014 - 01.2018
  • Plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives
  • Develop and implement customer service policies and procedures
  • Oversee the achievement and maintenance of agreed customer service levels and standards
  • Direct the daily operations of the customer service team
  • Plan, prioritize and delegate work tasks to ensure proper functioning of the department
  • Ensure the necessary resources and tools are available for quality customer service delivery
  • Review customer complaints
  • Handle complex and escalated customer service issues
  • Identify and implement strategies to improve quality of service, productivity and profitability
  • Liaise with company management to support and implement growth strategies
  • Ensure budget requirements are met.

Senior Assistant Sales Manager

International Trimmings & Labels Lanka (Pvt) Ltd
01.2012 - 08.2014
  • Responsibilities; Handling all the Key Accounts (Brandix, MAS, Hirdaramani, Crystal Martin, Courtaulds GP Etc)
  • Preparing the monthly sales reports which are presented to foreign principals
  • Training new staff and meeting clients while assisting them in troublesome periods
  • Preparing annual budgets.

Senior Sales Executive

International Trimmings & Labels Lanka (Pvt) Ltd
01.2010 - 01.2012
  • Responsibilities; Achieving a sales target of $1,000,000/- a month from Garment sector
  • Handling all the Key Accounts (Brandix, MAS, Hirdaramani, GP, Etc)
  • Clearing out debtors
  • Keep a close look at customer care in on time deliveries.

Sales Executive

International Trimmings & Labels Lanka (Pvt) Ltd
06.2006 - 01.2010
  • Responsibilities; Achieving the monthly sales target and gradually building the customer base from Garment sector
  • Bringing in new nominations
  • Handling all the Key Accounts (Brandix, MAS, Hirdaramani, GP, Etc)
  • Following up deliveries and complaints
  • Constant customer visits and updating customer data base.

Managing Director

Global Link Travels (Pvt) Ltd & Global Manpower Consultants
01.2004 - 01.2006
  • Responsibilities; Setting up the organization with a prime objective of offering clients a one stop solution for all travel needs
  • Establishing a company in solving unemployment in the country, setting up representative offices in foreign countries
  • Bringing in business working closely with government representatives
  • Visiting foreign principals partnering in order to secure more business share
  • Introducing new promotions to win back more client base.

Marketing Executive

International Watch Company in U.A.E
01.1997 - 01.2004
  • Responsibilities; Achieving sales targets monthly and maintaining a customer base of 1,500 individual clients
  • Handling cooperate sales with the government of United Arab Emirates
  • Handling promotional campaigns to promote sales.

Management Trainee

C & A Consultants (pvt.) Ltd
01.1996 - 01.1997
  • Responsibilities; Coordinating all marketing related activities
  • Personal selling & sales promotional activities
  • Carrying out research studies on products, market etc
  • Coordination of purchasing equipments, machinery etc for the above companies.

Education

Spearhead Training Institute (Dubai)

International Airline Ticketing Academy

AQUINAS Higher Education Institution

St. Peter’s College, Colombo 04.

Charted Institute of Marketing (U.K.)
01.1996

Accounts

St. Peter’s College
Colombo 04
1994

Skills

  • Excellent proven and practical skills in the fields of Sales/ Customer service operations
  • Excellent Planning and Organizing skills
  • Excellent communication strategies & interpersonal skills
  • Capability to perform equally or better in a pressurized environment and attitude of looking at challenges as growth opportunities
  • Strategic Planning
  • Business Development
  • Workforce Management
  • Business Administration
  • Staff Development

Non Related Referees

  • U.A.R. Rukshan Perera, Group CEO & Chairman, Air Marine Logistics (Pvt) Ltd, +94 11 465502, +94 716 805901, # 171 -1/3, Kynsey Road, Colombo 08
  • Upul Kathriarachchi, General Manager (Growth Brands at MAS), MAS Intimates (PVT) Ltd., +94 11 4376332, +94 0773 503287, 7th Lane, Off Borupana Road, Ratmalana

Countries Travelled To

  • Singapore
  • Malaysia
  • United Arab Emirates
  • India

Personal Information

  • Date of Birth: 04/04/75
  • Gender: Male
  • Nationality: Sri Lankan
  • Marital Status: Married
  • Religion: Roman Catholic

Extracurricular Activities

Played Cricket representing college in all age groups & was also a member of the Hockey teams of under 13 & under 15. Was the Assistant Secretary (1993-1994) & Secretary (1994-1995) of the St Peter’s College, Commerce Society.

Timeline

Manager – Sales

International Trimmings & Labels Lanka (Pvt) Ltd
01.2018 - Current

Manager – Customer Service

International Trimmings & Labels Lanka (Pvt) Ltd
01.2014 - 01.2018

Senior Assistant Sales Manager

International Trimmings & Labels Lanka (Pvt) Ltd
01.2012 - 08.2014

Senior Sales Executive

International Trimmings & Labels Lanka (Pvt) Ltd
01.2010 - 01.2012

Sales Executive

International Trimmings & Labels Lanka (Pvt) Ltd
06.2006 - 01.2010

Managing Director

Global Link Travels (Pvt) Ltd & Global Manpower Consultants
01.2004 - 01.2006

Marketing Executive

International Watch Company in U.A.E
01.1997 - 01.2004

Management Trainee

C & A Consultants (pvt.) Ltd
01.1996 - 01.1997

Spearhead Training Institute (Dubai)

International Airline Ticketing Academy

AQUINAS Higher Education Institution

St. Peter’s College, Colombo 04.

Charted Institute of Marketing (U.K.)

Accounts

St. Peter’s College

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Niroshan Chrisantha Mangamuni