Summary
Overview
Work History
Education
Skills
References
Languages
Personal Information
Affiliations
References
Timeline
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Nirosha Priyadarshani

Nirosha Priyadarshani

Nugegoda,11

Summary

Dynamic banking professional with extensive experience at Nations Trust Bank PLC, excelling in cash handling and compliance. Proven track record in mentoring staff and enhancing operational efficiency. Skilled in AML/KYC regulations and delivering exceptional customer service, fostering strong relationships with high-net-worth clients while ensuring adherence to regulatory standards.

Overview

10
10
years of professional experience

Work History

Senior Relationship Officer (Authorizer)

Nations Trust Bank PLC
Nawala
01.2022 - Current
  • Supervised cash handling operations and daily transactional functions.
  • Ensured compliance with AML/KYC regulations while mentoring junior staff.
  • Oversaw ATM/CRM operations and reconciliations to maintain accuracy.
  • Managed account openings, maintenance, and banking operations for business clients.
  • Monitored various transaction types to ensure adherence to regulatory standards.
  • Established mechanisms to uphold compliance and prevent audit issues.
  • Coordinated operational concerns between branches and support departments.
  • Verified accuracy of account opening documentation prepared by frontline staff.

Banking Assistant (Pettah Branch)

Nations Trust Bank PLC
Colombo
01.2021 - 01.2022
  • Provided exceptional customer service in frontline operations at Pettah Branch.
  • Managed business banking account operations, including opening, maintenance, and handling outward telegraphic transfers.
  • Handled customer inquiries and transactions, ensuring a high level of satisfaction and adherence to banking standards and procedures.

Banking Assistant - Banking Operations Department

Nations Trust Bank PLC
Colombo
01.2020 - 01.2021
  • Managed branch requests for customer profile changes and account maintenance operations.
  • Administered back-office functions, ensuring timely updates of customer profiles and static data.
  • Oversaw accuracy in account opening mandates, completing account setup processes efficiently.
  • Conducted thorough checks to finalize account opening documentation and ensure compliance.

Banking Assistant

Nations Trust Bank PLC
Ratnapura / Blanagoda/ Emilipitiya
01.2018 - 01.2020
  • Handled cash transactions, ensuring accuracy and efficiency in cash handling.
  • Managed ATM CRM processes, including cash replenishment and reconciliation.
  • Processed counter transactions, maintaining swift and accurate service.
  • Oversaw cheque clearing processes, ensuring timely and error-free processing.
  • Managed CEFTS, SLIPS, and RTGS transactions, ensuring compliance with regulatory guidelines.
  • Opened and managed customer accounts, ensuring compliance with banking regulations.
  • Handled account operational functions, including outward and inward telegraphic transfers.
  • Managed LC openings and bank guarantees, ensuring accuracy and compliance.
  • Provided exceptional customer service to high-net-worth clients, addressing their needs promptly.
  • Conducted AML KYC processes, ensuring adherence to regulatory standards.
  • Managed business banking account operations and maintenance, ensuring smooth and efficient service delivery.

Junior Operations Assistant / Customer Service Officer / Deposit Officer

Citizens Development Business Finance PLC
Colombo
01.2015 - 01.2018
  • Delivered frontline customer service, ensuring customer satisfaction and efficient handling of inquiries.
  • Managed fixed deposits documentation and savings accounts operations, including account openings and KYC compliance.
  • Handled documentation for leasing and deposit clients, both manual and system-based, ensuring accuracy and compliance.
  • Performed teller operational functions, including cash handling, maintaining accuracy and security.
  • Conducted cross-sales of liabilities, focusing on fixed deposits, to enhance customer relationships and meet sales targets.

Education

Diploma - Compliance

Institute of Bankers of Sri Lanka (IBSL)
Sri Lanka
12.2023

Intermediate of Applied Banking -

Institute of Bankers of Sri Lanka (IBSL)
Sri Lanka
12.2022

Higher Diploma - Computer Science

Infortec International Asia Campus
Sri Lanka

Skills

  • Cash handling and transactional management
  • ATM and CRM operations
  • AML, KYC, and compliance
  • Retail and business banking
  • International trade operations
  • Cross-border transactions and regulatory products
  • Branch operations and compliance
  • Customer service and high-net-worth relations
  • Cross-selling and sales strategies
  • Audit preparation and compliance
  • Operational coordination and support
  • Staff training and development
  • IT proficiency
  • Microsoft Office suite

References

References will be provided upon request.

Languages

  • English, Fluent
  • Sinhala, Native

Personal Information

  • Date of Birth: 06/06/92
  • Nationality: Sri Lankan

Affiliations

  • Sucesfully completed the Diploma In compliance with a Merit Grade under Institute of Bankers Sri Lanka

References

References available upon request.

Timeline

Senior Relationship Officer (Authorizer)

Nations Trust Bank PLC
01.2022 - Current

Banking Assistant (Pettah Branch)

Nations Trust Bank PLC
01.2021 - 01.2022

Banking Assistant - Banking Operations Department

Nations Trust Bank PLC
01.2020 - 01.2021

Banking Assistant

Nations Trust Bank PLC
01.2018 - 01.2020

Junior Operations Assistant / Customer Service Officer / Deposit Officer

Citizens Development Business Finance PLC
01.2015 - 01.2018

Diploma - Compliance

Institute of Bankers of Sri Lanka (IBSL)

Intermediate of Applied Banking -

Institute of Bankers of Sri Lanka (IBSL)

Higher Diploma - Computer Science

Infortec International Asia Campus

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Nirosha Priyadarshani