Nirosh Kumara

Operation Team Leader

Hayleys Advantis Express Pvt Ltd

10.2006 - Current

Improved operational efficiency by streamlining processes and implementing innovative solutions.
Increased customer satisfaction with timely issue resolution and proactive communication strategies.
Championed change management initiatives within the organization by effectively communicating benefits and promoting buy-in from all stakeholders.
Led a high-performing team to achieve company objectives through effective communication and mentorship.
Consistently met or exceeded targets through diligent oversight of daily operations coupled with strategic long-term planning efforts.
Implemented process improvements that resulted in reduced errors, faster turnaround times, and enhanced overall service levels.
Managed budgets and financial reporting, ensuring accurate tracking of expenses and cost-saving measures were implemented as needed.
Conducted regular quality audits to maintain compliance with industry standards while identifying opportunities for continuous improvement.
Developed comprehensive metrics for monitoring team performance, leading to increased accountability and success rates.
Optimized resource allocation, managing staff schedules for maximum productivity and reduced overtime costs.
Created a positive work environment by fostering open communication channels, addressing employee concerns promptly, and acknowledging outstanding individual contributions regularly.
Demonstrated strong leadership abilities in high-pressure situations by maintaining a calm demeanor and making informed decisions quickly to keep projects on track.
Seamlessly adapted to evolving business needs, leading the team through periods of significant change while maintaining focus on key objectives.
Collaborated with cross-functional teams to develop and implement business-critical initiatives for organizational growth.
Established best practices within the department that contributed towards greater consistency in achieving desired outcomes on an ongoing basis.
Oversaw inventory management systems that minimized shortages while maintaining optimal stock levels at all times.
Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Scheduled and rotated staff for adequate coverage and fair distribution of workload.

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