Nirmala Priyanthi Balagalle
Colombo
Summary
Strategic in financial management, thrive on maximizing productivity and efficiency in task completion. Skilled in budgeting, risk assessment, and strategic planning. Excel at communication, problem-solving, and leadership, ensuring seamless operations and team synergy.
Skilled professional inspired and motivated to help customers build financial independence.
Enthusiastic professional experienced in leading branch staff to exceed sales goals while delivering excellent customer service.
Seasoned Deputy Branch Manager with a background in managing daily operations, overseeing sales targets and ensuring customer satisfaction. Strengths include strategic planning, teamwork coordination, and financial acumen. Notable impact includes successfully improving branch performance while fostering a positive work environment.
Results-driven Deputy Branch Manager known for high productivity and efficient task completion. Possess critical skills in team leadership, financial reporting, and customer relationship management. Excel in communication, problem-solving, and strategic planning to drive branch success. Committed to leveraging these abilities to contribute positively to organizational goals.
professional and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. Seeking new position with exciting challenges where great skills will be valued.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
33
33
years of professional experience
Work History
Deputy Branch Manager
Seylan Bank Plc
Colombo , 7
04.1992 - Current
- Maintained a high level of customer service within the branch by monitoring employee activities.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Collaborated with other departments within the organization on initiatives related to branch operations.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Resolved customer complaints promptly and professionally.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Conducted regular performance reviews with staff members to provide feedback and identify areas for improvement.
- Developed and implemented new operating procedures to improve branch efficiency.
- Monitored compliance with banking regulations and internal policies and procedures.
- Developed and implemented financial strategies to maximize profits and reduce costs.
- Assisted in the recruitment, training, and development of branch personnel.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Coordinated preparation of external audit materials and external financial reporting.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Planned work schedules to maintain adequate staffing levels.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Managed daily branch operations including customer service, sales, teller transactions, and loan processing.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Developed or analyzed information to assess current or future financial status of firms.
- Oversaw maintenance of branch equipment such as ATMs, computers, printers.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Disciplined employees to encourage compliance with company policies and procedures.
- Analyzed trends in customer accounts to identify opportunities for cross-selling products and services.
- Participated in audits conducted by external regulatory agencies.
- Established and built customer relationships through targeted outreach and initiatives.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Achieved cost-savings by developing functional solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained contact with local businesses to promote bank services and increase customer base.
Education
High School Diploma -
Sirimavo Banadaranayake Girls School
Colombo 7Skills
- Staff developmen
- Team management
- Compliance
- Operations management
- Training and mentoring
- Relationship building and management
- Excels in team leadership
- Staffing optimization
- Cash handling expertise
- Expert in risk management
- Staff management
- Coaching and mentoring
- Excellent communication skills
- Client relationship management
- Staff supervision
- Training and development
- Investment guidance
- Strong team-builder
- Employee monitoring
- Banking
- Relationship management
- Work prioritization
- Team supervision
- Staff training
- Team player
- Strong interpersonal skills
- Process improvement
- People-oriented
- Customer and vendor relations
- Conflict resolution
Languages
English
Upper Intermediate
B2
Timeline
Deputy Branch Manager
Seylan Bank Plc
04.1992 - Current
High School Diploma -
Sirimavo Banadaranayake Girls School