Postgraduate Diploma in Business Administration. - Business Administration
TIIKM CAMPUS
05.2024 - 12.2025
Nirasha Ahangama
Senior executive
Maharagama,11
Timeline
Senior Executive Sales and Marketing
Aberdeen Group
04.2024 - Current
Graduate Diploma - Human Resources (HR),
SLRS Campus
03.2024 - 04.2025
Diploma - International Diploma in Psychology
ICBT
01.2019 - 07.2021
CRM Specialist
Gamma Pizzakraft Lanka
01.2016 - 02.2024
Diploma - Business Management
Lyeum Nugegoda
06.2010 - 07.2012
Work Preference
Work Type
Full TimeImportant To Me
Work from home optionCareer advancementHealthcare benefitsWork-life balanceCompany CultureFlexible work hoursTeam Building / Company RetreatsPersonal development programsPaid sick leavePaid time off4-day work weekStock Options / Equity / Profit Sharing401k matchWork History
Senior Executive Sales and Marketing
Aberdeen Group
04.2024 - Current
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supported executive team in daily operations and strategic planning initiatives.
- Assisted in preparing reports and presentations for stakeholder meetings.
- Coordinated schedules and logistics for executive engagements and travel arrangements.
- Conducted research to inform decision-making processes and project development.
- Collaborated with cross-functional teams to streamline communication and workflow efficiency.
- Maintained filing systems and databases for easy access to critical information.
- Facilitated onboarding of new team members by providing training on office procedures.
- Monitored industry trends to provide insights for future strategic directions.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Implemented cost-saving measures through reevaluation of supply chain management practices.
- Achieved industry-leading customer satisfaction scores by revamping customer feedback and resolution process.
CRM Specialist
Gamma Pizzakraft Lanka
01.2016 - 02.2024
- Managed CRM data entry and ensured accuracy of customer information
- Assisted in developing targeted email campaigns to enhance customer engagement
- Analyzed customer feedback to identify trends and improve service delivery
- Collaborated with sales team to streamline lead tracking processes within CRM
- Monitored system performance and resolved technical issues promptly
- Supported the implementation of new CRM features to optimize user experience
- Maintained documentation of procedures for consistent operational efficiency
- Ensured data accuracy, conducting regular audits and maintaining up-to-date customer information in the CRM system.
- Safeguarded sensitive customer information, maintaining strict adherence to industry compliance standards within the CRM system architecture.
- Bolstered customer retention efforts, creating targeted engagement strategies based on customers'' behavioral patterns observed in the CRM platform''s analytics suite.
- Collaborated closely with IT teams, troubleshooting technical issues related to the CRM system and ensuring minimal downtime.
- Supported the successful deployment of a new CRM platform, assisting with user acceptance testing, data migration, and post-implementation support.
- Enhanced customer satisfaction by streamlining CRM processes and implementing user-friendly tools.
- Improved team efficiency, developing customized CRM reports for various internal stakeholders.
- Boosted sales productivity with improved lead tracking and management features within the CRM platform.
- Assisted in reducing churn rate through timely identification of at-risk customers via data analysis from the CRM platform.
- Empowered account managers with advanced reporting features that allowed them to make informed decisions about their portfolios using real-time data from the integrated analytics suite within their respective CRMs.
- Contributed to better decision-making among executives by providing accurate sales forecasts based on historical data from the CRM platform.
- Delivered comprehensive training programs to staff members on effective usage of the CRM system.
- Increased revenue opportunities through thorough analysis of customer behavior data and identifying trends.
- Utilized data visualization techniques to present and explain complex data sets.
- Generated standard and custom reports to provide insights into business performance.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Education
Postgraduate Diploma in Business Administration. - Business Administration
TIIKM CAMPUS
Pita Kotte 05.2024 - 12.2025
Graduate Diploma - Human Resources (HR),
SLRS Campus
Colombo 03.2024 - 04.2025
Diploma - Business Management
Lyeum Nugegoda
06.2010 - 07.2012
Diploma - International Diploma in Psychology
ICBT
Colombo 01.2019 - 07.2021
Skills
Interpersonal skills
Operations management
Executive support
Customer-oriented
Customer relations
Team leadership
Administrative skills
Quality management
Problem resolution
Motivation
Team player
Strategy development
Client account management
Workflow planning
New business development
Strategic planning
Community engagement
Supply chain management
Business development
Stakeholder management
Business correspondence writing
Project management
Procedure implementation
Product development
Account management
Business planning
Sales expertise
Performance analysis
Marketing
Purchasing
Revenue generation
Project planning
Branding
Employee scheduling
Strategic objective execution
Performance evaluations
Growth planning
Business case development
Talent management
Sales analysis
Matrix management
Contract negotiations
Partnership building
Team building
Public relations
Networking
Communication skills
Leadership/communication skills
Market growth
Organizational restructure and change
Leader
Multi-unit operation management
New product delivery
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals. Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals. Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings. Offering blend of leadership qualities and strong desire to learn and grow within management environment. Delivers insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills. Ready to use and develop these skills in [Desired Position] role.
Languages
English
Advanced (C1)
Sinhalese
Advanced (C1)
French
Beginner (A1)
Interests
Ravel and cultural exploration Media and entertainment Music Digital platforms and social media Continuous learning
Movies, music, social media content creation and browsing, shopping, and travel.
My interests include travel and cultural exploration, music, digital media, and continuous learning.