Summary
Overview
Work History
Education
Skills
Timeline
SoftwareDeveloper

Niranga Dilan

Summary

Experienced Software Developer with over Ten years of experience in Trade and Accounting. Excellent reputation for resolving problems and improving customer satisfaction.
Talented Software Development leader experienced in producing and updating Accounting and Business Software systems. Optimizes structures and processes to accomplish customer targets and promote company loyalty. Expert in diverse programming languages. Extensive background in mobile application design and development. Innovator with deep knowledge of latest industry trends and advancements.
Hands-on Software Developer eager to collaborate with customers to find optimal solutions. Carefully customizes each product to user needs and budgets. Provides reliably actionable code and software assets for customers and internal data libraries.
Customer-focused software professional with superior communication skills and expertise in various technical platforms. Understands and meets both client and employer needs and develops highly functional, robust and easy-to-use applications. Excels as hands-on developer and oversees work of software teams.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Software Developer position. Ready to help team achieve company goals.

Tech-savvy CCTV Technician offering Ten years background installing and maintaining residential and business closed-circuit television systems. Detailed and efficient professional with certification in Sri Lanka. Expertise in testing and diagnosing equipment faults and correctly positioning CCTV cameras for proper recording.
Accurate CCTV Technician possessing first-rate organizational, communication and time management skills. Monitors equipment, purchases materials for installation projects and troubleshoots devices such as television monitors, remote controls, smoke alarms and audio surveillance equipment. Extensive knowledge of operation, maintenance and repair for both analog and digital closed-circuit television equipment.
Enthusiastic CCTV Installer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of CCTV and training in Networking. Motivated to learn, grow and excel in Security.

Industrious Computer Hardware and Networking Technician with over Ten years' experience providing troubleshooting, diagnostic and repair services in the Computer Hardware and Networking. Highly skilled in providing customer service and technical support.
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

43
43
years of professional experience

Work History

Sales Executive

SoftCraft Solutions
Kobeigane
05.2018 - Current
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Analyzed past sales data and team performance to develop realistic sales goals.

CCTV Installation Technician

SoftCraft Security Solutions
Kobeigane
05.2016 - Current
  • Responded to maintenance calls and troubleshot devices.
  • Installed, tested and serviced alarm and associated systems for commercial and residential customers.
  • Communicated effectively with customers, answering questions and concerns regarding systems.
  • Read and understood product manuals and blueprints.
  • Demonstrated features and functionality of alarm systems to customers.
  • Educated customers on preventive care and regular maintenance to prevent system malfunctions.

Senior Software Development Engineer

Accesta Techno Holdings PVT Ltd
Kandy
04.2014 - Current
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
  • Gathered and defined customer requirements to develop clear specifications for project plans.
  • Installed and configured software applications and tested solutions for functionality.
  • Wrote highly maintainable, solid code for software system, forming core framework and earning consistent praise from subsequent developers since initial version.
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
  • Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.
  • Checked client code for bugs and weaknesses using approved troubleshooting methods.
  • Created procedures for system monitoring, recovery, backup and optimization.

Hardware and Network Support Engineer

SoftCraft Solutions
Kobeigane
05.2013 - Current
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Documented reported faults and bugs for referral to development staff's use in iterative updates.
  • Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
  • Maintained personal repository of technical knowledge used to hone responses and shorten remediation times.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Planned and implemented Type upgrades to system hardware and software, resulting in Result.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Software Developer

SoftCraft Business Solutions
Kobeigane
05.2013 - Current
  • Revised, modularized and updated old code bases to modern development standards, reducing operating costs and improving functionality.
  • Developed software for both desktop and mobile operating systems.
  • Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
  • Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
  • Gathered and defined customer requirements to develop clear specifications for project plans.
  • Introduced agile methodologies and development best practices to division to enhance product development.
  • Designed and maintained streamlined, reusable and reliable code for use within distributed cloud environments.
  • Participated in cross-functional projects while working in lean development environments.
  • Coordinated with project management staff on database development timelines and project scope.

Senior Technical Service Advisor

Nanosoft Global PVT Ltd
Kuliyapitiya
09.2011 - 08.2017
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Served customers and followed outlined steps of service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Participated in team-building activities to enhance working relationships.
  • Resolved problems, improved operations and provided exceptional service.

Education

No Degree - Mobite

STARTERTUTE INSTITUTE

ID(java Programming) & Android Application Develop

US Technologies & Studies
Kurunegala
01.2012

High School Diploma -

Infortec International Asia Campus
Kandy
2009

High School Diploma -

CRASDA
Kobeigane
2009

Skills

  • Consultative Sales Techniques
  • Business Development and Planning
  • Executive Management Support
  • Profit Target Achievement
  • Sales Team Training
  • Business Networking
  • Sales Development
  • Retail Knowledge
  • Quote and Proposal Management
  • Client Representation
  • Solution Optimization
  • Feature Demonstrations
  • Sales Force Automation Software
  • Recommending Solutions
  • Administering Social Media Accounts
  • Site Visits
  • Expense Control
  • Internal Sales Force Management
  • Software Improvements
  • New Business Identification
  • Cash Control
  • Profit and Loss Forecasting
  • Onsite Installations
  • Employee Motivation
  • Showroom Design
  • Positive Reinforcement
  • Customer Understanding
  • Building Advertisements
  • Business Administration
  • POS Inventory System Operation
  • Profitability Improvement
  • Microsoft PowerPoint

Timeline

Sales Executive

SoftCraft Solutions
05.2018 - Current

CCTV Installation Technician

SoftCraft Security Solutions
05.2016 - Current

Senior Software Development Engineer

Accesta Techno Holdings PVT Ltd
04.2014 - Current

Hardware and Network Support Engineer

SoftCraft Solutions
05.2013 - Current

Software Developer

SoftCraft Business Solutions
05.2013 - Current

Senior Technical Service Advisor

Nanosoft Global PVT Ltd
09.2011 - 08.2017

No Degree - Mobite

STARTERTUTE INSTITUTE

ID(java Programming) & Android Application Develop

US Technologies & Studies

High School Diploma -

Infortec International Asia Campus

High School Diploma -

CRASDA
Niranga Dilan