Nilu Rajapaksha
Business Development/ Customer Service Associate
Colombo
Summary
Dedicated customer service associate with a strong foundation in logistics, showcasing a proven track record of efficiently resolving inquiries and optimizing supply chain operations. Exceptional problem-solving skills and a customer-centric approach drive seamless interactions and enhance operational performance.
Overview
7
7
years of professional experience
4030
4030
years of post-secondary education
1
1
Certification
Work History
Executive - Business Development and Customer Serv
MSA Shipping (PVT) LTD
12.2023 - Current
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Business Development Associate
Eagle Logistics (Pvt) Ltd
07.2023 - Current
- Proactively identifying and engaging with potential clients to expand the company's customer base.
- Initiating meetings with prospective clients to understand their logistics needs and challenges.
- Collaborating with the other sales team members to develop proposals, contributing to the acquisition of new business partnerships.
Customer Service Associate
Eagle Logistics (Pvt) Ltd
12.2021 - 07.2023
- Undertook a diverse array of responsibilities encompassing the end-to-end management of imports and exports.
- My expertise spanned sea freight, air freight, and courier services, catering to the dynamic needs of both local and international clients.
- Proper documentation management, ensuring seamless compliance with industry regulations and standards.
- Executing vessel tracking operations, guaranteeing timely and efficient delivery of goods, clearance of items, expertly navigating the complexities of customs procedures.
- Liaising with various agents.
- Careful handling of shipments, ensuring that cargo reached its destination securely and on schedule.
- Actively engaged with prospective clients, effectively promoting our logistics services and attracting new businesses to our company.
- Managing financial and other resources effectively using Gensoft Logistic ERP system.
Customer Service Coordinator
PL Express
07.2020 - 01.2021
- Efficiently managed various responsibilities.
- Overseeing rider salaries.
- Ensuring timely accounts management.
- Handling day-to-day financial transactions.
- Played a crucial role in recruiting and staffing.
Recruitment Assistant
Emerald Isle Manpower & Travel Services
01.2020 - 05.2020
- Conducting job searches.
- Effectively matching job opportunities with qualified candidates.
- Providing counseling and support to individuals seeking employment opportunities abroad.
- Played a crucial role in facilitating successful international job placements and ensuring candidates were well-prepared for their overseas endeavors.
Account Assistant
Radiant AC Cables (Pvt) Ltd
02.2018 - 05.2019
- Played a pivotal role in managing various financial aspects.
- Handled accounts, ensuring accuracy and compliance with financial regulations.
- Responsible for administering employee salaries.
- Maintaining the petty cash fund, and efficiently processing the company's daily payments.
Education
GCE A/L EXAMINATION - Commerce Stream
Lindsay Girl's College
Colombo, 3GCE O/L EXAMINATION -
Lindsay Girl's College
CERTIFCATE COURSE IN IMPORT, EXPORT AND CUSTOMS CREARANCE PROCEDURES - undefined
E-Visible (Pvt) Ltd
Skills
- Communication
- Problem solving
- Adaptability
- Customer focus
- Teamwork
- Time Management
- Attention to detail
- Active Learner
- Logistic Management
- Customer service
- Supply chain coordination
- Documentation and compliance
- MS OFFICE
- ERP Systems - Gensoft
Certification
Certificate Course in Import, Export and Customs Clearance Procedures, E-Visible (Pvt) Ltd, Colombo, Sri Lanka, 2022
Timeline
Executive - Business Development and Customer Serv
MSA Shipping (PVT) LTD
12.2023 - Current
Business Development Associate
Eagle Logistics (Pvt) Ltd
07.2023 - Current
Customer Service Associate
Eagle Logistics (Pvt) Ltd
12.2021 - 07.2023
Customer Service Coordinator
PL Express
07.2020 - 01.2021
Recruitment Assistant
Emerald Isle Manpower & Travel Services
01.2020 - 05.2020
Account Assistant
Radiant AC Cables (Pvt) Ltd
02.2018 - 05.2019
CERTIFCATE COURSE IN IMPORT, EXPORT AND CUSTOMS CREARANCE PROCEDURES - undefined
E-Visible (Pvt) Ltd
GCE A/L EXAMINATION - Commerce Stream
Lindsay Girl's College
GCE O/L EXAMINATION -
Lindsay Girl's College
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