Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Nilu Rajapaksha

Nilu Rajapaksha

Business Development/ Customer Service Associate
Colombo

Summary

Dedicated customer service associate with a strong foundation in logistics, showcasing a proven track record of efficiently resolving inquiries and optimizing supply chain operations. Exceptional problem-solving skills and a customer-centric approach drive seamless interactions and enhance operational performance.

Overview

7
7
years of professional experience
4030
4030
years of post-secondary education
1
1
Certification

Work History

Executive - Business Development and Customer Serv

MSA Shipping (PVT) LTD
12.2023 - Current
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Mentored junior staff members for accelerated career growth, developing future leaders within the organization.

Business Development Associate

Eagle Logistics (Pvt) Ltd
07.2023 - Current
  • Proactively identifying and engaging with potential clients to expand the company's customer base.
  • Initiating meetings with prospective clients to understand their logistics needs and challenges.
  • Collaborating with the other sales team members to develop proposals, contributing to the acquisition of new business partnerships.

Customer Service Associate

Eagle Logistics (Pvt) Ltd
12.2021 - 07.2023
  • Undertook a diverse array of responsibilities encompassing the end-to-end management of imports and exports.
  • My expertise spanned sea freight, air freight, and courier services, catering to the dynamic needs of both local and international clients.
  • Proper documentation management, ensuring seamless compliance with industry regulations and standards.
  • Executing vessel tracking operations, guaranteeing timely and efficient delivery of goods, clearance of items, expertly navigating the complexities of customs procedures.
  • Liaising with various agents.
  • Careful handling of shipments, ensuring that cargo reached its destination securely and on schedule.
  • Actively engaged with prospective clients, effectively promoting our logistics services and attracting new businesses to our company.
  • Managing financial and other resources effectively using Gensoft Logistic ERP system.

Customer Service Coordinator

PL Express
07.2020 - 01.2021
  • Efficiently managed various responsibilities.
  • Overseeing rider salaries.
  • Ensuring timely accounts management.
  • Handling day-to-day financial transactions.
  • Played a crucial role in recruiting and staffing.

Recruitment Assistant

Emerald Isle Manpower & Travel Services
01.2020 - 05.2020
  • Conducting job searches.
  • Effectively matching job opportunities with qualified candidates.
  • Providing counseling and support to individuals seeking employment opportunities abroad.
  • Played a crucial role in facilitating successful international job placements and ensuring candidates were well-prepared for their overseas endeavors.

Account Assistant

Radiant AC Cables (Pvt) Ltd
02.2018 - 05.2019
  • Played a pivotal role in managing various financial aspects.
  • Handled accounts, ensuring accuracy and compliance with financial regulations.
  • Responsible for administering employee salaries.
  • Maintaining the petty cash fund, and efficiently processing the company's daily payments.

Education

GCE A/L EXAMINATION - Commerce Stream

Lindsay Girl's College
Colombo, 3

GCE O/L EXAMINATION -

Lindsay Girl's College

CERTIFCATE COURSE IN IMPORT, EXPORT AND CUSTOMS CREARANCE PROCEDURES - undefined

E-Visible (Pvt) Ltd

Skills

  • Communication
  • Problem solving
  • Adaptability
  • Customer focus
  • Teamwork
  • Time Management
  • Attention to detail
  • Active Learner
  • Logistic Management
  • Customer service
  • Supply chain coordination
  • Documentation and compliance
  • MS OFFICE
  • ERP Systems - Gensoft

Certification

Certificate Course in Import, Export and Customs Clearance Procedures, E-Visible (Pvt) Ltd, Colombo, Sri Lanka, 2022

Timeline

Executive - Business Development and Customer Serv

MSA Shipping (PVT) LTD
12.2023 - Current

Business Development Associate

Eagle Logistics (Pvt) Ltd
07.2023 - Current

Customer Service Associate

Eagle Logistics (Pvt) Ltd
12.2021 - 07.2023

Customer Service Coordinator

PL Express
07.2020 - 01.2021

Recruitment Assistant

Emerald Isle Manpower & Travel Services
01.2020 - 05.2020

Account Assistant

Radiant AC Cables (Pvt) Ltd
02.2018 - 05.2019

CERTIFCATE COURSE IN IMPORT, EXPORT AND CUSTOMS CREARANCE PROCEDURES - undefined

E-Visible (Pvt) Ltd

GCE A/L EXAMINATION - Commerce Stream

Lindsay Girl's College

GCE O/L EXAMINATION -

Lindsay Girl's College
Nilu RajapakshaBusiness Development/ Customer Service Associate