Neshan Daniel MORAIS
Colombo
Summary
Experienced hospitality operations leader with a solid background in both Sri Lanka and Australia. Proficient in enhancing guest relations and customer support, alongside strong public relations and administrative capabilities. Effective in problem-solving and optimizing team performance, with a focus on project management. Committed to continuous improvement and adapting to industry advancements for organizational benefit.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Director
GTS Ventures
Colombo
02.2025 - Current
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Prepared staff work schedules and assigned team members to specific duties.
- Ensured compliance with all relevant regulations, policies and procedures.
- Managed crisis situations to minimize impact on operations and reputation.
- Partnered with staff to create professional development plans to support personal and business growth.
Operations Manager
CG Ventures
Pasikudah
02.2025 - Current
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Enforced federal, state, local and company rules for safety and operations.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Performed cost analysis for various projects to determine budget requirements.
- Presented performance and productivity reports to supervisors.
- Responded to information requests from superiors, providing specific documentation.
Guest Relations Executive
Pullman and Mecure Albert Park
Melbourne
08.2024 - 02.2025
- Managed the day-to-day operations of the concierge desk.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Prepared weekly summaries outlining any issues or concerns reported by customers.
- Answered phone to make reservations, take and distribute messages, or redirect calls.
- Provided exceptional customer service at all times in order to exceed expectations.
- Trained new concierge staff members by offering constructive feedback to enhance productivity of new hires.
- Developed strong relationships with key contacts within the hospitality industry to ensure excellent customer service delivery.
- Maintained up-to-date knowledge of local area attractions, services, and activities.
- Utilized basic conflict resolution skills to handle difficult guests and customers.
Management Trainee
Anantaya Resort and Spa Pasikudah
Pasikudah
08.2023 - 10.2023
- Maintained visible presence in hotel front lobby to offer guests immediate assistance with diverse needs.
- Handled customer problems to complete satisfaction to restore loyalty and build enthusiasm for planned stays.
- Developed and implemented concepts and activations to engage and entertain audiences and achieve client goals.
- Trained new staff to bring each person up to speed on departmental procedures, customer service requirements and performance strategies.
- Oversaw front desk operations, including greeting, registering, and checking out guests.
- Maintained leadership continuity by acting as manager on duty in absence of the front office manager.
COMMIS CHEF
Green Cabin By Cyril Rodrigo - Production Branch
11.2021 - 03.2022
- Worked in all kitchen areas at the Production Branch in Green Cabin, cake baking and decorating, pastry and bakery, cold kitchen and hot kitchen.
- Prepared bulk ingredients, portioned accurately and processed food items with consistency.
CYBERSECURITY INTERN
ERNST AND YOUNG
11.2019 - 01.2020
- Computer programming /coding intern.
- Assisted the testing and reverse engineering and breakdown of app SLT muve.
- Participated in a leadership and teamwork workshop organized by Ernst and Young under Mr Harshana Dassanayake - Director, Ceylon Tea Academy.
Education
INTERNATIONAL TOURISM AND HOSPITALITY MANAGEMENT - Hospitality And Tourism Management
IMI (International Management Institute)
01.2023
DIPLOMA IN SCIENCE -
Monash University at Universal College Lanka
01.2021
GCESE ORDINARY LEVEL -
Lyceum International School- Wattala
01.2019
Skills
- Guest Relations
- Time Management
- Pressure Management
- Computer Skills
- Presentation
- Public Speaking
- Leadership
- Training
- Cash Handling
- Hospitality
- Customer Service
- Effective Decision Making
Certification
- IELTS, British Council
- Chefs Guild Of Srilanka Certification
- DIPLOMA IN SCIENCE, Monash University at Universal College Lanka
- MUFY (MONASH UNIVERSITY FOUNDATION YEAR), Monash College At Universal College Lanka, Global Prize in English
- GCESE ORDINARY LEVEL, Lyceum International School- Wattala
References
- Mrs Nitika Yonzone — Pullman Mercure Albert Park Front Office Manager, (038) 554-2570, nitika.yonzone@accor.com
- Mr Ranika Wickramanayake Anantaya Resort and Spa Pasikudah (Resort Manager) +94 775744966 rm.pasi@anantaya.lk
- Mr Supun Chathuranga - Director CG ventures +94 777480886 chathucgv@gmail.com
Timeline
Director
GTS Ventures
02.2025 - Current
Operations Manager
CG Ventures
02.2025 - Current
Guest Relations Executive
Pullman and Mecure Albert Park
08.2024 - 02.2025
Management Trainee
Anantaya Resort and Spa Pasikudah
08.2023 - 10.2023
COMMIS CHEF
Green Cabin By Cyril Rodrigo - Production Branch
11.2021 - 03.2022
CYBERSECURITY INTERN
ERNST AND YOUNG
11.2019 - 01.2020
INTERNATIONAL TOURISM AND HOSPITALITY MANAGEMENT - Hospitality And Tourism Management
IMI (International Management Institute)
DIPLOMA IN SCIENCE -
Monash University at Universal College Lanka
GCESE ORDINARY LEVEL -
Lyceum International School- Wattala
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