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A System Administrator with entry-level work experience, specializing in help desk support, Windows, Linux, Active Directory and troubleshooting. Adept at performing hardware and software upgrades and providing technical support to customers to resolve complex issues.

Proficient System Administrator with extensive experience in datacenter virtualization and end-user support. Skilled in managing Active Directory and VMware infrastructures while implementing security protocols to enhance system performance and reliability.

A dedicated and proactive IT professional who fosters a positive team environment. Goal-oriented self-starter who is motivated to succeed. Ability to multi-task and juggle competing priorities utilizing critical problem-solving skills, and ability to work both independently and as part of a team. Excellent communication skills. Resilient and goal oriented, geared toward efficiency.

Dedicated IT Professional with a proven track record in managing companywide IT infrastructure. Expert in Microsoft 365, Azure, and endpoint security, with a strong focus on SLA-driven issue resolution. Proficient in managing laptops, desktops, and printers, as well as monitoring and operating terminal service clients, PCs, and notebooks. Skilled in handling tickets and resolving issues using Freshservice. Experienced in user MFA assignments and policy management for servers, and adept at managing endpoint firewalls such as Microsoft Intune and Seqrite. Strong foundational understanding of networking principles.

Dynamic System Administrator with extensive experience at Orange County Supervisor of Elections, excelling in Windows Server management and Active Directory. Proven track record in enhancing system uptime and implementing robust security measures. Strong problem-solving abilities and effective communication skills drive successful IT operations and user support in high-stakes environments.

Neil Hicks

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