Navin Nair
Nottingham -UK
Summary
Highly motivated professional with an MSc in Management and International Business, experienced as an Energy Specialist. Proficient in utilizing MS Excel and Powerpoint for Data Analysis and Presentations. Strong communication skills and adaptability enable effective collaboration with diverse teams in dynamic environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Energy Specialist
E.ON Next UK
10.2023 - Current
- Engage with Industry stakeholders and customers alike over phone and via e-mail
- Handle and resolve complex customer queries effectively and professionally
- Negotiate and discuss billings, payments and other customer issues and advise customers on company products and offers and take quick decisions in a fast-paced environment
- Most Valued Performer - voted MVP in team overall three times in the criteria of Smart Conversion, CHI, and number of customer interactions
- Smart Meter Conversion Target Achievement - I have consistently been leading the way in my team in marketing smart meters and exceeded the Smart Conversion target of 15% and above every week
- Top percentage of Smart Meter Appointments –converted 15% of eligible customers into bookings every week
Retail Assistant
Michael Wisher and Associates
Nottingham
08.2022 - 04.2023
- Retail/bar assistant at venues like Nottingham Forest FC and Derby County FC
- Cash- handling and serving customers.
Retail Assistant
Unitemps Nottingham
Nottingham
04.2022 - 04.2023
- Catering/ hospitality assistant at various cafeterias across the Nottingham Trent University City Campus and graduation events.
Education
MSc Management and International Business -
Nottingham Trent University
01.2023
BSc Food Science and Technology -
Monash University
12.2020
Skills
- Project Management
- Quality Assurance
- Customer Service Expertise
- Customer Relationship Management
- Marketing
- Effective Negotiation
- Effective Communication
Certification
- Google : Digital marketing Fundamentals | Ads Search | Analytics
- Microsoft Office suite - Word, Excel, PowerPoint and Database
- LinkedIn: Managing teams | Interpersonal communication | Time Management fundamentals | Negotiation Skills | Social media Marketing Fundamentals
- CPD (UK): Food safety and Hygiene Certificate HACCP Levels 1, 2 and 3
- Havard Edx: Technology Entrepreneurship - Lab to Market
Hobbies and Interests
Sports: Badminton (School captain 2012-2013), Football, Futsal, Music: Vocals, Guitar andDrums., Travel
Projects
Consultancy Experience Project / Oct 2022 – Jan 2023 - Goal: Provide Competitor, SWOT, and Macro- environment Analysis and recommendations to Pregma a UK-based Digital Healthcare Provider company to expand into Overseas Markets.
References
On request
Internships
- Quality Control Intern / Fonterra Brands Lanka (Pvt.) Ltd. (subsidiary of Fonterra New Zealand) / December 2018 – February 2019(Placement job)
- Mylk Labs Pvt. Ltd., Sri Lanka/ Food Science Intern/ March 2021-May 2021
- GlaxoSmithKline Sri Lanka /Quality Assurance Intern/January 2020- February 2020
- Burger King, Sri Lanka/ (Cashier)/ January 2018- February 2018
- International Distillers Ltd Sri Lanka /Quality Control Trainee/ January 2017- February 2017
Timeline
Energy Specialist
E.ON Next UK
10.2023 - Current
Retail Assistant
Michael Wisher and Associates
08.2022 - 04.2023
Retail Assistant
Unitemps Nottingham
04.2022 - 04.2023
- Google : Digital marketing Fundamentals | Ads Search | Analytics
- Microsoft Office suite - Word, Excel, PowerPoint and Database
- LinkedIn: Managing teams | Interpersonal communication | Time Management fundamentals | Negotiation Skills | Social media Marketing Fundamentals
- CPD (UK): Food safety and Hygiene Certificate HACCP Levels 1, 2 and 3
- Havard Edx: Technology Entrepreneurship - Lab to Market
MSc Management and International Business -
Nottingham Trent University
BSc Food Science and Technology -
Monash University
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