Network Trainee
- Installed and configured 50+ PCs with Windows OS and essential software, increasing operational readiness.
- Diagnosed and repaired over 30 hardware issues including RAM, SSDs, and motherboards, reducing downtime by 40%.
- Set up LAN networks across multiple offices, assigned static IPs, enabled file sharing, and ensured secure connectivity.
- Connected 20+ network/Wi-Fi printers and implemented shared access for teams, improving document handling efficiency.
- Provided on-site technical support to government departments including IRD and CIC Dambulla, resolving issues within SLA.
- Maintained biometric systems and serviced IT hardware, ensuring 98% uptime for daily operations.