Naomi Julianna Christian
Jaela
Summary
Accomplished Cabin Service Supervisor at SriLankan Airlines, adept in Microsoft Office and complaint handling, enhanced on-time departures and streamlined cabin procedures, fostering teamwork for superior service delivery. Demonstrated adaptability in emergency situations, ensuring passenger safety and satisfaction. Excelled in mentoring and leadership, significantly improving crew performance and efficiency. Focused and adaptable Cabin Service Supervisor bringing more than 20 years of experience and unsurpassed dedication to mission targets. Proficient in managing logistics, keeping accurate records and organizing training to ready personnel, equipment and supplies for field operations. Seek to apply leadership, decision-making and organizational skills to new position.
Overview
20
20
years of professional experience
Work History
Cabin Service Supervisor
SriLankan Airlines
09.2004 - Current
- Conducted thorough pre-flight checks of cabin equipment, maintaining safety standards and reporting any discrepancies.
- Ensured compliance with all federal aviation regulations and company policies during flight operations, maintaining a strong safety record.
- Implemented creative solutions to address unique passenger needs, demonstrating adaptability and problem-solving skills.
- Assisted passengers during boarding process by managing seat assignments, stowing luggage, and addressing any concerns.
- Conducted regular training sessions for cabin crew members on updated policies, safety guidelines, and customer service techniques.
- Developed strong relationships with frequent flyers through attentive service and recognition of their loyalty.
- Provided personalized assistance to passengers with special needs or requests, exceeding expectations in customer service excellence.
- Coordinated meal services with catering teams, ensuring timely delivery of food and beverages to passengers.
- Improved on-time departure rates by implementing efficient boarding processes that minimized delays at the gate.
- Mentored new hires in company policies and procedures, ensuring consistent service delivery across the team.
- Collaborated with flight crew to ensure a safe and comfortable environment for passengers during flights.
- Evaluated crew performance regularly, providing constructive feedback for continuous improvement in service quality.
- Streamlined cabin service procedures for increased efficiency and improved overall flight experience.
- Provided leadership to cabin crew members, fostering teamwork and enhancing performance through effective communication.
- Handled emergency situations calmly and efficiently, providing guidance to passengers while following established safety protocols.
- Resolved passenger conflicts and medical emergencies during flights.
Education
High School Diploma -
St Marrys Collage, Colombo 03
Colombo 03. 12.2002
Skills
- Flexible scheduling
- Microsoft Office
- Passenger Assistance
- Complaint Handling
Languages
English
Native language
Sinhala
Advanced
C1
Timeline
Cabin Service Supervisor
SriLankan Airlines
09.2004 - Current
High School Diploma -
St Marrys Collage, Colombo 03
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