NANDUN WITHARANA
GALLE
Summary
Branch Operations Manager dedicated to increasing efficiency, streamlining procedures and improving employee morale with hands-on leadership style. Over 10 years of progressive excellent experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Branch Operations Manager
HATTON NATIONAL BANK PLC
11.2005 - Current
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Performed monthly compliance checks.
- Assessed employee performance and developed improvement plans.
- Trained employees on proper procedures and strategies to improve productivity.
Education
MBA - MASTER OF BUSINESS ADMINISTRATION
UNIVERSITY OF COLOMBO
2022
DIPLOMA IN BANKING AND FINANCE - Banking And Financial Support Services
INSTITUE OF BANKERS OF SRI LANKA
2013
Skills
- Staff Supervision
- Strategic Planning
- Compliance Reporting
- Opening and Closing Procedures
- Employee Development
- Problem Solving
- Team Leadership
- Customer Service
- Cross-functional Collaboration
- Organizational Skills
- Adaptability and Flexibility
- Decision Making
- Performance Monitoring
- Staff Training
- Coaching and Mentoring
- Performance Reviews
- Branch Operations Management
- Excellent Work Ethic
- Decision-Making
Certification
- Banking and Finance, Institute of Bankers of Sri Lanka - since 2013
Travelling
Travel for pleasure.
Languages
SINHALA
Native language
English
Advanced
C1
Timeline
Branch Operations Manager
HATTON NATIONAL BANK PLC
11.2005 - Current
MBA - MASTER OF BUSINESS ADMINISTRATION
UNIVERSITY OF COLOMBO
DIPLOMA IN BANKING AND FINANCE - Banking And Financial Support Services
INSTITUE OF BANKERS OF SRI LANKA
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