Nalin Rathnayake
Horana
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills, successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Highly detail-oriented and professional Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management, well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Branch Manager
NDB Bank PLC
04.2015 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer portfolios, resulting in increase in annual profits.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Recommended loan approvals and denials based on customer loan application reviews.
- Identified and capitalized on community business opportunities with effective networking.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
- Developed strategic plans for day-to-day financial operations.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
- Complied with regulatory guidelines and requirements.
- Evaluated and negotiated contracts to procure favorable financial terms.
Junior Executive Officer
Commercial Bank Of Ceylon PLC
04.2011 - 04.2015
- Performed as the second-in-charge / Assistant Branch Manager.
- Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
- Developed strategy to combat increased competitive presence within territory.
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Junior Executive Assistant
Commercial Bank Of Ceylon PLC
01.2008 - 04.2011
- Handled confidential and sensitive information with discretion and tact.
- Worked with senior management to initiate new projects and assist in various processes.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Created and managed office systems to efficiently deal with documentation.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Volunteered to help with special projects of varying degrees of complexity.
- Wrote reports, executive summaries and newsletters.
Banking Trainee
Commercial Bank Of Ceylon PLC
07.2005 - 01.2008
- Supported daily operations and processes to meet sales and service goals.
- Greeted customers in bank lobby and assisted with issues.
- Prepared banking reports and reconciliation by preparing checks and setting up new accounts.
- Helped customers with service needs, product explanations and banking.
Education
Certified Management Accountant (CMA) -
The Institute of Certified Management Accountants
ANZ07.2022
MBA -
Mahatma Gandhi University (MGU)
India03.2018
Intermediate Certificate in Banking Studies (ICBS) -
Indian Institute of Banking And Finance (IIBF)
India12.2009
Skills
- Staff Management
- Staff Supervision
- Sales Expertise
- Goals and Performance
- Multitasking Abilities
- Excellent Communication Skills
- Risk Management Expertise
- Attention to Detail
- Excellent Time Management Skills
- Strong Interpersonal Skills
- Employee Development
- Team Player
- Client Acquisition
- Relationship Management
- Regulatory Compliance
- Operations Management
- Revenue Enhancement
- Conflict Resolution
- Internal Controls and Reporting Systems
- Strategic and Financial Planning
- Credit Approval and Denial
- Business Activity Tracking
- Collections
- Loans
Timeline
Branch Manager
NDB Bank PLC
04.2015 - Current
Junior Executive Officer
Commercial Bank Of Ceylon PLC
04.2011 - 04.2015
Junior Executive Assistant
Commercial Bank Of Ceylon PLC
01.2008 - 04.2011
Banking Trainee
Commercial Bank Of Ceylon PLC
07.2005 - 01.2008
Certified Management Accountant (CMA) -
The Institute of Certified Management Accountants
MBA -
Mahatma Gandhi University (MGU)
Intermediate Certificate in Banking Studies (ICBS) -
Indian Institute of Banking And Finance (IIBF)
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