Nalin Dassanayake
No.127/A ,Pallewela, Gampola
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
16
16
years of professional experience
Work History
Executive Assistant
Commercial Bank of Ceylon
2008.04 - 2010.03
Executive Officer
Commercial Bank of Ceylon
2010.04 - 2015.01
Assistant Manager
Commercial Bank of Ceylon
2015.02 - 2023.03
Branch Manger
Commercial Bank of Ceylon
2023.04 - Current
- Interview customers to obtain information needed for opening accounts and lending products.
- Recognize transaction needs and educate clients on service and digital channels to assist with self-service.
- Describe promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Complied with regulatory guidelines and requirements.
- Reconcile cash and checks against computer records at end of shift.
- Order checks, placed stop payment orders and conducted additional special services for customers.
- Assess financial means and desires of each client in order to set up appropriate mortgage packages.
- Review accounts for signs of fraud and turned over details to law enforcement officials.
- Expand customer relationships by maintaining regular follow-up processes and rapport.
- Respond promptly to customer queries and complaints to find solutions and diffuse tension.
- Receive mortgage and other loan payments by verifying payment dates and amounts due.
- Educate customers regarding actions and strategies for debt repayment.
- Adhere to bank and legal guidelines for reporting, loan approvals and money handling.
- Assign duties to employees and examined work for accuracy, neatness and timeliness.
- Discipline employees to encourage compliance with company policies and procedures.
- Manage and inspire team members to perform to full potential, driving branch profitability.
- Provide executive-level administrative support to upper management by reviewing employee performance.
- Train and coach less experienced team members in procedures, compliance standards and performance strategies.
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
- Handled administrative management, personnel issues and supply requirements for unit.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Education
St.Sylvester’s College
Kandy, Sri Lanka12.2002
Diploma in Banking & Finance - Banking And Finance
Institute of Bankers of Sri Lanka
01.2015
MBA - General
Cardiff Metropolitan University
United Kingdom10.2015
Skills
- Staff Development
- Performance Evaluation and Monitoring
- Process Improvements
- Decision Making
- Negotiation
- Employee Motivation
- Administrative Management
- Customer Service Management
- Problem Anticipation and Resolution
- Debt Recovery
- Report writing
- Relationship Building
- Coaching and Mentoring
Languages
English
Advanced
C1
Timeline
Branch Manger
Commercial Bank of Ceylon
2023.04 - Current
Assistant Manager
Commercial Bank of Ceylon
2015.02 - 2023.03
Executive Officer
Commercial Bank of Ceylon
2010.04 - 2015.01
Executive Assistant
Commercial Bank of Ceylon
2008.04 - 2010.03
St.Sylvester’s College
Diploma in Banking & Finance - Banking And Finance
Institute of Bankers of Sri Lanka
MBA - General
Cardiff Metropolitan University
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