Nadia Levesque - EUROPEAN TOURISM BRAND AMBASSADOR
Mount Lavinia
Summary
Dynamic leader with a strong foundation in tourism and community engagement. Developed strategic partnerships and coordinated outreach programs that fostered inclusivity, enhancing cultural integration for expatriates. Proven track record in implementing operational strategies that increase efficiency and strengthen community ties.
Overview
36
36
years of professional experience
Work History
President
Colombo Accueil, International Federation of French and Francophone Hosting Abroad
Colombo
11.2022 - Current
- Led community outreach programs that facilitated cultural integration for expatriates and strengthened community ties.
- Coordinated events that connected diverse members with local communities, promoting inclusivity and engagement.
- Developed strategic partnerships with local organizations to support member initiatives.
- Managed volunteer recruitment and training, ensuring effective program delivery and enhancing volunteer retention.
- Oversaw communication strategies to keep members informed about activities and resources.
General Manager
Mai Globe Travel Agency
02.2025 - 02.2026
- Developed and implemented operational strategies that enhanced productivity.
- Oversaw daily operations across multiple departments, enhancing workflow efficiency.
- Managed budget allocations and resource distribution to maintain cost control.
- Trained and mentored staff, improving service delivery and overall team performance.
Civil State Consultant
Embassy of France to Sri Lanka and the Maldives
Colombo
08.2024 - 02.2025
- Provided strategic advice on diplomatic policies to enhance bilateral relations.
- Coordinated communication between French officials and local stakeholders to ensure alignment on project objectives.
- Facilitated communication between French officials and local government agencies.
- Coordinated cultural events promoting French heritage in Sri Lanka and Maldives.
- Assessed and addressed customer needs swiftly, enhancing satisfaction and support.
Customer Sales and Service Expert
Boost Loca Mobil
11.2021 - 01.2024
- Resolved client inquiries through clear communication, fostering positive client relationships.
- Managed telecommuting customer service operations to improve client communication.
- Provided timely information via phone calls and emails to support business correspondence.
- Organized filing systems to maintain accurate and confidential records.
Shop Supervisor
Literie Valentin
06.2020 - 10.2021
- Supervised daily store activities, ensuring high service standards and customer satisfaction.
- Oversaw reception of goods, ensuring timely and accurate processing to enhance operational efficiency.
- Coordinated restocking of merchandise, optimizing inventory levels to meet customer demand.
- Managed bookstore department operations, ensuring compliance with company policies.
Delegate
Mayor Office
Pornichet
03.2015 - 06.2021
- Conducted market research identifying trends in travel preferences and behaviors to inform strategic decisions.
- Developed promotional materials that increased awareness of tourism offerings and attracted visitors.
- Facilitated discussions on current economic trends and business practices.
- Organized workshops fostering entrepreneurship and encouraging business innovation.
Sales consultant
Literie Valentin
01.2017 - 01.2020
- Analyzed customer needs to deliver tailored solutions that increased satisfaction.
- Maintained knowledge of product offerings and industry trends to inform client recommendations.
- Developed sales strategies with team collaboration to enhance client engagement.
Secretary and receptionist
Ste Atlantique
01.2015 - 01.2017
- Handled physical and telephone reception of customers, ensuring positive first impressions.
- Created quotations for clients, facilitating informed purchasing decisions.
- Preparation of tender documents.
- Coordinated work schedules for plumbers and electricians, optimizing team availability.
Lead Retail Sales Consultant
Multiple retail chains
01.2011 - 01.2014
- Processed customer sales transactions, ensuring positive shopping experiences.
- Restructured store layout to improve customer flow and accessibility.
- Facilitated apprentice training sessions, fostering skill development in retail sales.
- Received incoming shipments at the warehouse.
Chef de réception
HÔTELLERIE DE PLEIN AIR 4 *, LA ROSERAIE
LA BAULE
01.2005 - 01.2011
- Managed reservation schedules to optimize room occupancy and guest satisfaction.
- Recruitment and management of reception and housekeeping teams.
- Coordinated logistics for seminars, facilitating smooth operations and client needs.
- Welcomed customers in person and via phone, ensuring positive first impressions.
Department Manager
Porniquet Rental
01.1993 - 01.1994
- Managed staff schedules and assigned tasks to meet business needs.
- Oversaw daily operations of rental equipment and ensured availability.
- Trained new employees on safety protocols and operational procedures.
- Welcomed customers and holidaymakers, researched properties for rental, prepared rental contracts, and managed check-in and check-out processes.
Customer Service Generalist
Ste Pierre et Vacances
01.1990 - 01.1993
- Welcomed customers in-person and via phone, ensuring positive first impressions.
- Managed reception and cleaning teams to maintain a welcoming environment.
- Assisted in organizing events and shows to enhance customer engagement.
Education
Tourism Management Diploma (BTS Tourisme) -
State-certified
Awarded by the French Ministry of Higher Education01-1991
French Baccalaureate - Economics And Social Sciences
Lycée Bignon
Mortagne-au-Perche01-1989
Skills
- Strategic leadership
- Strategic planning
- Program management
- Operational strategy implementation
- Market analysis
- Strategic partnership development
- Visionary thinking
- Dynamic and adaptable
- Empathetic team player
Hobbies and Interests
- Elected municipal councillor from 01/01/14 to 12/31/20 in charge of tourism.
- Volunteer with the 'Point Virgule' homework association.
- Travels in Asia (India, Myanmar, Bali, Sri Lanka)
Timeline
General Manager
Mai Globe Travel Agency
02.2025 - 02.2026
Civil State Consultant
Embassy of France to Sri Lanka and the Maldives
08.2024 - 02.2025
President
Colombo Accueil, International Federation of French and Francophone Hosting Abroad
11.2022 - Current
Customer Sales and Service Expert
Boost Loca Mobil
11.2021 - 01.2024
Shop Supervisor
Literie Valentin
06.2020 - 10.2021
Sales consultant
Literie Valentin
01.2017 - 01.2020
Delegate
Mayor Office
03.2015 - 06.2021
Secretary and receptionist
Ste Atlantique
01.2015 - 01.2017
Lead Retail Sales Consultant
Multiple retail chains
01.2011 - 01.2014
Chef de réception
HÔTELLERIE DE PLEIN AIR 4 *, LA ROSERAIE
01.2005 - 01.2011
Department Manager
Porniquet Rental
01.1993 - 01.1994
Customer Service Generalist
Ste Pierre et Vacances
01.1990 - 01.1993
Tourism Management Diploma (BTS Tourisme) -
State-certified
French Baccalaureate - Economics And Social Sciences
Lycée Bignon