Nadeesh Herath
Colombo
Summary
Senior Manager with extensive experience at IFS R&D International, specializing in Azure cloud management and team leadership. Proven track record in optimizing support processes and managing escalations, enhancing customer satisfaction. Adept at technical recruitment and employee performance evaluation, driving operational excellence and fostering high-performing teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Manager, Unified Support
IFS R&D International
07.2023 - Current
- Managing Site Reliability Engineers and Software Engineers in the IFS Alliance product in Service Industries
- Planning and implementing processes for the IFS Alliance Cloud and APAC Support teams
- Handling and preventing Cloud and on-premise customer escalations
- Providing guidance to Cloud services and Support employees
- Providing expertise in the Azure Cloud
- Providing technical expertise and guidance to employees
- Conducting interviews for recruiting technical, nontechnical, and management roles
- Involved in the budget planning for the team and department
- Evaluating employees and performing appraisals
- Ensuring the costing and billing in Azure is optimized
- Escalation point to all APAC IFS Alliance customers
Visiting Lecturer
Institute of Information Technology
03.2023 - Current
- Lecturing software development modules to undergraduate students (Python and Java)
- Lecturing Enterprise Development for Postgraduate students on ASP.NET/.NET Core together with Web services
- Creating courseworks for student modules and marking them along with vivas and presentations
Senior Software Engineer | Shift Lead
IFS R&D International
07.2016 - 08.2025
- Worked as the Shift Lead of the team that provides 24/7 support to customers across the globe
- Troubleshooting issues on C# and Oracle PLSQL
- Providing code fixes on C# and Oracle PLSQL in production and non-production environments
- Installing releases into production and test environments in Windows and Linux servers
- Cloning Oracle databases using RMAN restore and cold backup restore
- Troubleshooting issues in the Oracle WebLogic server
- Installing new environments in the Azure cloud and managing Azure cloud environments
- Investigating Oracle-related issues and database administration
- Work Order and Touch Apps, 360 scheduling (PSO), IFS Field Service Management, IFS Printing, CBS Scheduling server and Business Intelligence
Manager Global Support
IFS R&D International
09.2021 - 07.2023
- Working as the Manager for the team that onboarded IFS Merges & Acquisitions to Global Support Delivery
- Strategic planning of Operational Objectives
- Line and Operational managing team members
- Acting as an escalation point for IFS Customers of onboarded products
- Providing technical expertise, guidance and direction to the team
- Escalation point for IFS Alliance customers in the APAC
- Involved with internal process development and project management
- Managing projects that involve collaborating with stakeholders across all departments in IFS
- Managing the day-to-day team responsibilities
- Evaluating employees and performing appraisals while setting their salaries to the performance
- Conducting HR and Technical interviews for the recruitment of candidates for Global Support Delivery
- Performance tracking through ServiceNow and Jira
Education
Master of Business Administration -
UNIVERSITY OF BEDFORSHIRE
01.2021
Master of Science - Advanced Software Engineering
UNIVERSITY OF WESTMINSTER
01.2019
Bachelors of Science (Hons) - Software Engineering
UNIVERYSITY OF STAFFORDSHIRE
07.2016
High School Diploma -
Royal College
Colombo01-2012
Skills
- Azure
- Java
- C#
- Oracle PLSQL
- NET
- Python
- Team Management
- Technical project management
- Cloud management
- Site reliability engineering
- Employee performance evaluation
- Budget planning
- Customer escalation management
- Technical recruitment
- Software development
- Team leadership
- Swift
- Javascript
- Web Deployment
Website
https://nadeeshherath.web.app/
Certification
- Az-900 - Azure Fundamentals
References
References available upon request.
Timeline
Senior Manager, Unified Support
IFS R&D International
07.2023 - Current
Visiting Lecturer
Institute of Information Technology
03.2023 - Current
Manager Global Support
IFS R&D International
09.2021 - 07.2023
Senior Software Engineer | Shift Lead
IFS R&D International
07.2016 - 08.2025
Master of Business Administration -
UNIVERSITY OF BEDFORSHIRE
Master of Science - Advanced Software Engineering
UNIVERSITY OF WESTMINSTER
Bachelors of Science (Hons) - Software Engineering
UNIVERYSITY OF STAFFORDSHIRE
High School Diploma -
Royal College
Similar Profiles
AMILA SAMARASINGHEAMILA SAMARASINGHE
Lead Software Engineer at IFS R&D InternationalLead Software Engineer at IFS R&D International
UTHAYAKUMARAN UTHAYARAGAVANUTHAYAKUMARAN UTHAYARAGAVAN
DevOps Engineer at IFS R&D International (Pvt) LtdDevOps Engineer at IFS R&D International (Pvt) Ltd
Pasan WijeratnePasan Wijeratne
Senior Software Engineer at IFS R&D International (Pvt) LtdSenior Software Engineer at IFS R&D International (Pvt) Ltd