Nadeeka Jayashanki Punchihewa
Colombo
Summary
Accomplished Front Office Executive with extensive experience in hospitality and corporate environments. Proven track record in managing front desk operations, optimizing staff schedules, and addressing customer inquiries effectively. Demonstrates exceptional organizational abilities and proficiency in office software tools, resulting in enhanced operational efficiency through streamlined processes. Aiming to leverage expertise to further improve customer service and operational workflows.
Overview
11
11
years of professional experience
Work History
Front Office Executive
Hotel Aknara Water Front
Panadura
08.2024 - Current
- Executed reservation tasks including modifications, new entries and cancellations using hotel management software.
- Provided insights on key tourist locations, food venues and commute choices.
- Ensured accurate adjustments to reservations aligned with real-time occupancy data.
- Ensured customer contentment by verifying hotel service quality after check-out.
- Addressed customer complaints effectively and professionally.
- Verified customer billing data before transaction processing.
- Managed comprehensive documentation of reservations and cancellations.
- Coordinated guest requests with respective teams to ensure their satisfaction.
- Facilitated group bookings through coordinating room blocks and event details with clients.
Duty Manager
Durdans Hospital
Colombo
07.2023 - 08.2024
- Assisted incoming patients by directing them to specified sections.
- Coordinated follow-up appointments based on provider schedules.
- Resolved patient inquiries while ensuring accurate and timely responses.
- Clarified payment and billing details associated with medical visits.
- Validated insurance data, received payments, and organized schedules.
RESERVATION & MARKETING EXECUTIVE (Freelancer)
Nadun Uyana Estate Bungalow/Greendale bungalow,Wattawala/Blue sands Beach resort,Passikudha
09.2018 - 06.2023
- Executed systematic checks on reservations to confirm correctness.
- Recommended various local attractions to guests.
- Communicated features of hotel services, amenities options, and promotional packages.
- Collaborated with various departments including housekeeping and maintenance for timely customer service.
- Validated customer data including billing details and phone numbers.
- Delivered tailored advice aligning with individual guest interests.
- Monitored and recorded cancellation trends.
- Developed messaging strategies tailored to diverse digital mediums such as social networks, web pages, and newsletters.
- Frequently revised and maintained accurate records of customer contacts.
- Partnered with team responsible for sales in designing customized promotional efforts.
- Created consistent weekly analyses of key metrics in relation to marketing campaigns.
- Leveraged consumer insights to advance the quality of goods and services.
- Cultivated partnerships with vendors for seamless service delivery.
- Coordinated promotional events including conferences, trade shows, and product launches.
Senior Course Coordinator
Cinec Metro Campus
Colombo
01.2020 - 05.2023
- Managed allocation of classrooms for course offerings.
- Generated comprehensive reports on class data, incorporating student attendance, grades, and feedback.
- Managed course implementation changes effectively.
- Streamlined student registration workflows across various programs.
- Worked across multiple departments to meet institutional course criteria.
- Facilitated resolution of disputes involving faculty and students regarding course content.
RESERVATION & MARKETING EXECUTIVE (Freelancer)
Bandura Kalawana Rainforest Bungalow
01.2016 - 09.2018
- Evaluated consumer demands rapidly and effectively.
- Facilitated reservations while communicating details about amenities, rates and availability.
- Updated reservations correctly by adjusting or removing entries.
- Facilitated excellent client service through quick response to inquiries.
- Suggested top attractions to visitors.
- Partnered with teams in housekeeping and maintenance for prompt fulfillment of customer demands.
- Validated customer information for contact and payment compliance.
- Provided customized suggestions to meet unique guest needs.
- Assembled statistics into informative reports about room usage, cancellations, and missed reservations.
- Executed periodic outreach to maintain and enhance client connections.
COMPUTER APPLICATION ASSISTANT
University of Moratuwa
11.2013 - 10.2017
- Designed interactive educational materials incorporating rich multimedia elements.
- Processed payment vouchers for visiting lecturers.
- Generated detailed monthly leave reports.
- Executed accounting functions and financial assessments.
- Managed incoming and outgoing calls to the department.
- Managed scheduling of appointments, travel logistics, and meetings.
Education
SLIM Customer Service Excellence Training Program - Marketing
SLIM Sri Lanka
05-2022
Bachelor of Science - Information Systems - Level 1-3
Informatics Institute of Technology
ColomboSkills
- Scheduling coordination
- Payroll and budgeting
- Reception duties
- Relationship building
- Account reconciliation
- Basic accounting
- Mail handling
- Meeting arrangements
- Presentation design
- Expense reporting
- Travel planning
- Training and coaching
- Document management
- Visitor management
- Team player attitude
Timeline
Front Office Executive
Hotel Aknara Water Front
08.2024 - Current
Duty Manager
Durdans Hospital
07.2023 - 08.2024
Senior Course Coordinator
Cinec Metro Campus
01.2020 - 05.2023
RESERVATION & MARKETING EXECUTIVE (Freelancer)
Nadun Uyana Estate Bungalow/Greendale bungalow,Wattawala/Blue sands Beach resort,Passikudha
09.2018 - 06.2023
RESERVATION & MARKETING EXECUTIVE (Freelancer)
Bandura Kalawana Rainforest Bungalow
01.2016 - 09.2018
COMPUTER APPLICATION ASSISTANT
University of Moratuwa
11.2013 - 10.2017
SLIM Customer Service Excellence Training Program - Marketing
SLIM Sri Lanka
Bachelor of Science - Information Systems - Level 1-3
Informatics Institute of Technology
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