Summary
Overview
Work History
Education
Skills
Academic Leadership Roles
Academic Honors received
Other Curricular Activities
Other Technical Skills
Personal Information
References
Languages
Timeline
Generic
M S I GADIT

M S I GADIT

Colombo

Summary

  • Results-driven professional with 13.5+ years of cross-functional expertise in CRM, leadership, project management, and operations. Proven track record in achieving academic and athletic excellence. Known for fostering strong stakeholder relationships, managing budgets, and driving $5 million in sales.
  • Adept at leading cross-functional initiatives, ensuring innovation and efficiency. CargoWise superuser with advanced proficiency. Skilled in leveraging data for strategic decision-making. Demonstrated leadership in ISO operations and adherence to quality standards. Excels in documentation, planning, coordination, reporting, and customer service. Seeking a dynamic role to contribute diverse skills and drive organizational excellence.
  • Motivational and upbeat, consistently driving positive team dynamics and achieving results. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with a diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

13
13
years of professional experience

Work History

Assistant Manager - Air Freight Operations

Expolanka Freight (Pvt) Ltd - (EFL GLOBAL)
04.2019 - Current
  • Fostered strong relationships with key stakeholders, including airlines, customs authorities, and clients, ensuring smooth communication, problem resolution and to drive business growth.
  • Development and implementation of annual budgets for Air Freight Export department. Monitored budget performance throughout fiscal year, identifying variances and implementing corrective actions to ensure financial objectives were met.
  • Selling EFL services across (Sea freight, Airfreight, and Overland) around $5 million in personal sales achieved from 2019-2023 through strategic upselling and cross-selling initiatives.
  • COE Department Representative, leading cross-functional initiatives for innovation and efficiency. Specialized in promoting best practices, standardization, and knowledge sharing in automation and digitalization. Drive organizational excellence through collaborative expertise from diverse departments.
  • Served as primary contact for key customers, overseeing high-end brands' key account operations and functioning as control tower for select accounts originating from various locations. Develop, lead, and manage key account negotiations.

Senior Executive - Air Freight Operations

Expolanka Freight (Pvt) Ltd
04.2018 - 03.2019
  • Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
  • Selected as CargoWise superuser, demonstrating advanced proficiency and leading system implementation for enhanced operational efficiency.
  • Leveraged data and analytics to make informed decisions and drive business improvements. Preparation of RFQs for new customers and negotiate rates with airlines, agents and customers globally while ensuring profitability. Supported sales and reporting for large and medium-sized accounts.
  • Headed and oversaw ISO operations for department, ensuring adherence to quality standards and continuous process improvement.

Executive - Air Freight Exports

Expolanka Freight (Pvt) Ltd
08.2016 - 03.2018
  • Documentation, Planning, Coordination, Reporting, Presentations, Customer Service focus, Efficient routing, Risk Management, Team collaboration, Performance tracking, and Technology usage were some key roles.
  • End-to-end Air freight export operations while coordinating and optimizing logistics operations within Air Cargo Village as well to ensure efficient and timely cargo movements.
  • Stayed abreast of changes in export regulations and implemented necessary adjustments to maintain compliance. Monitored and resolved issues related to cargo damage, loss, or delays.
  • Worked closely with cross-functional teams, including sales, HR, Administration, logistics, marketing and warehouse teams.

Operations Manager Intern

Tip Top Knits (Pvt) Ltd
01.2016 - 07.2016
  • Day-to-day operations, Accounting, bookkeeping and basic tax filing through the IRD portal which was released at that time.
  • Applied problem-solving, process development, and strategic implementation skills to lead and support all areas of departmental operations.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assistant to Managing Director.

Senior Service Executive

Samsung Mobiles - The Phone Company International (PVT) Ltd
08.2010 - 02.2015
  • Client Management, System Management, Administration, Customer service and day-to-day operations as a team lead.
  • Achieved established KPI for company, regional team, and individual performance through teamwork and focus on customers.
  • Developed new client relationships and responded to customer requests for products, services, and company information. Resolved problems with high-profile customers to maintain relationships and increase return customer base
  • Trained new personnel regarding company operations, policies and services. Maintained up-to-date knowledge of product and service changes.
  • Increased efficiency and team productivity by promoting operational best practices.

Education

CargoWise Certified Specialist

Wisetech Academy
06.2023

CargoWise Certified Professional

Wisetech Academy
06.2023

CargoWise Certified Operator

Wisetech Academy
03.2023

PL-300T00 MS Power BI Data Analyst

Trainocate - Microsoft Solutions Partner
03.2023

Bills of Lading Programme

Shippers' Academy For Commerce + Logistics
Colombo
01.2018

Bachelor of Science - Management And Economics

University of London
Colombo
06.2015

CIMA Chartered Institute of Management Accountants - Foundation in Business Accounting

Achievers Lanka Business School
Kohuwala
04.2011

University of Cambridge GCE A Level (2B’s, 1C)

Lyceum International School
Nugegoda, Sri Lanka
04.2010

University of Cambridge GCE O Level (6A’s, 1B)

Lyceum International School
Nugegoda, Sri Lanka
04.2008

Skills

  • Budget Development and Strategic Planning
  • Cross-functional Leadership and Collaboration
  • Key Account Management
  • Strategic Upselling and Cross-selling
  • CargoWise Superuser
  • Data Analysis and Analytics
  • Process Automation and Digitalization
  • ISO Operations and Quality Standards
  • Documentation and Reporting
  • Logistics Optimization
  • Team Leadership and Project Management
  • Customer Service Focus
  • Technology Usage and Proficiency
  • Problem Solving, Strategic planning and Implementation
  • Team Training, Mentoring and Development
  • High-Volume Operations Monitoring
  • Administrative and Presentation Skills
  • Community Engagement and Team Collaboration
  • Event Planning and Coordination
  • Communication and Negotiation

Academic Leadership Roles

  • Football Team Captain | RIC College, University of London (2012-2015)

  - Led the RIC College football team, demonstrating strong leadership and teamwork from 2012 to 2015.


  • Vice President | Student Council, RIC College, University of London (2013/2014)

  - Served as Vice President, contributing to the student community's welfare and enhancing student engagement.


  • High School Senior Prefect (2009/2010)

  - Demonstrated leadership and responsibility as a Senior Prefect in high school.


  • High School House Captain (2009/2010)

  - Served as House Captain, fostering a sense of community and leading house activities in high school.

Academic Honors received

College Colors Recipient | RIC College, University of London

- Awarded College Colors in recognition of outstanding performances in extra-curricular activities during the academic year 2012/2013.

Cambridge Brilliance Award

- Received an award at the Cambridge Brilliance in Sri Lanka Awards Ceremony for gaining 6A grades in the June 2008 Cambridge GCE O level examinations.

Best Speaker Contest Awards

- Achieved second place at Lyceum International School Best Speakers contest in 2004.

- Secured third place at the same contest in 2007.

ICDL (International Computer Driving License) Certificate

- Recognized for passing the International Computer Driving License (ICDL) exams in 2005, showcasing proficiency in using Microsoft Office packages.

Speech and Drama Merit

- Passed Grade 1 Speech and Drama with Merit from Trinity International Examination Board in 2003.

Certificate of Merit in Public Speaking

- Awarded a certificate of merit in public speaking at the Fifth Sri Lankan Annual Competitive Festival in 2002.

Other Curricular Activities

**Sports Achievements**

*Mercantile 7 A Side Football Association Knockout Tournament (2017) - Member of Champion team (Cup Division)

*World Memon Organization Futsal Tournament (2016)* - Champions - Player of the Final

*Colombo Futsal Club Tournament (2014)* - Best Goalkeeper (Cup Division) - Member of Winning Team

*English Premier League Fans in Sri Lanka Football Tournament (2013)* - Captained Winning Team (Plate Division)

*APIIT Extravaganza Football Tournament (2012)* - Captained and crowned Champions

*Austasia CSN Action Sports Fiesta (2011)* - Member of Runner-Up team (Bowl Division)


**High School Sports and Athletic Achievements (2009 - 2010)**

- Cricket: Member of Runner-Up team (Over 15)

- Athletic Meet: 1st Place in U20 4x100M Relay, 2nd Place in U20 4x100M Relay

- Debating Championship: Member of Runner-Up team

- Table Tennis Tournament: Member of Winning team (Over 15)


**Other Achievements**

- Achievers Lanka Business School Quiz Masters (2010): Member of the 3rd-placed team

- Itosukai National Karate Championship (2009): Participated as an official

- Inter School Shakespeare Drama Competition (2008): Certificate of participation

- First Aid Training: Completed a Two-Day course by Sri Lankan Red Cross Society

- Teens for Change Club: Certificate of participation

- 96.1 WAVE FM Radio Broadcasting (2008 and 2009): Certificate of participation

- Community Service: Certificate for contributions at several places.

- 5s Quality Circle: Member and Class Leader for maintaining a clean and healthy environment

Other Technical Skills

Data Analysis and Visualization:

Microsoft Office Suite, Excel (including advanced functions), Tableau, Power BI

Automation:

Power Automate

IT Support:

Helpdesk support, troubleshooting, hardware, and software maintenance.

Logistics and Supply Chain Software:

Cargodrive, TMS, CargoWise

Personal Information

Date of Birth: 08/02/1992

References

  • Available upon request.

Languages

English and Memon
Native language
English
Proficient
C2
Sinhala
Advanced
C1
Tamil
Advanced
C1
Memoni
Proficient
C2
Urdu
Advanced
C1
French
Beginner
A1
Arabic
Beginner
A1

Timeline

Assistant Manager - Air Freight Operations

Expolanka Freight (Pvt) Ltd - (EFL GLOBAL)
04.2019 - Current

Senior Executive - Air Freight Operations

Expolanka Freight (Pvt) Ltd
04.2018 - 03.2019

Executive - Air Freight Exports

Expolanka Freight (Pvt) Ltd
08.2016 - 03.2018

Operations Manager Intern

Tip Top Knits (Pvt) Ltd
01.2016 - 07.2016

Senior Service Executive

Samsung Mobiles - The Phone Company International (PVT) Ltd
08.2010 - 02.2015

CargoWise Certified Specialist

Wisetech Academy

CargoWise Certified Professional

Wisetech Academy

CargoWise Certified Operator

Wisetech Academy

PL-300T00 MS Power BI Data Analyst

Trainocate - Microsoft Solutions Partner

Bills of Lading Programme

Shippers' Academy For Commerce + Logistics

Bachelor of Science - Management And Economics

University of London

CIMA Chartered Institute of Management Accountants - Foundation in Business Accounting

Achievers Lanka Business School

University of Cambridge GCE A Level (2B’s, 1C)

Lyceum International School

University of Cambridge GCE O Level (6A’s, 1B)

Lyceum International School
M S I GADIT