M.P.P.N.M. Pathirana
Nittambuwa
Summary
Results-driven Assistant Manager with nearly four years of experience in delivering critical administrative support to teams and stakeholders. Proven ability in analytical problem-solving has led to significant enhancements in operational efficiency. Known for establishing clear guidelines and consistent policies, fostering a motivated workforce aligned with key objectives. Exceptional skills in relationship-building, multitasking, and decision-making contribute to achieving organizational success.
Overview
5
5
years of professional experience
Work History
Assistant Manager Academic Administration (Quality Assurance)
BCAS Campus
Kollupitiya
2023.09 - Current
- Scheduled semester timetables.
- Track attendance, manage batch transfers and monitor assignment submissions.
- Maintained lecture utilization records across multiple disciplines such as IT, BM, Construction, BMS, LT, and Law.
- Oversaw documentation of lecture activities to ensure high educational standards.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized various software and tools to streamline processes and optimize performance.
Assistant Manager Administration
ESOFT Metro Campus
Bambalapitiya
2022.03 - 2023.03
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Delegated work to staff, setting priorities and goals.
- Assigned work and monitored performance of project personnel.
Administration Executive
Sujatha Vidyalaya
Nugegoda
2021.01 - 2022.03
- Functioned under the authorization of government regulators for private schools.
- Supervised maintenance schedules ensuring operational efficiency.
- Directed total supply chain processes.
- Directed activities and programs at the Academy of Professional Studies.
- Evaluated existing administration processes and implemented actionable improvements to increase efficiency.
- Established and implemented administrative policies and procedures and maintained proper documentation.
Outlet Assistant Manager
Jay Kay Marketing Pvt Ltd
Colombo
2019.11 - 2020.12
- Engaged in audits of outlet operations and participated in cash verification processes.
- Coached team members to consistently achieve monthly sales goals.
- Facilitated effective communication with customers.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Established processes for monitoring customer satisfaction levels.
Education
BSc Hons - Software Engineering
National School of Business Management
11.2019
National Diploma in Applied Criminology
Sri Lanka Foundation
2019-02
Diploma in English
University of Sri Jayewardenepura
2018-09
Certificate in Human Resources Management
Chartered Institute of Personnel Management Sri La
2017-09
Masters - Business Administration
National School of Business Management
Skills
- Schedule management
- Attendance tracking
- Contract negotiation
- Inventory management
- Documentation maintenance
- Problem solving
- Customer service
- Quality assurance
- Regulatory compliance
- Data analysis
- Staff training and development
- Resource allocation
- Task delegation
- Meeting facilitation
- Policy administration
- Recruiting and interviewing
References
- Ms. Shashikala Kularatne, Head of Business Faculty, BCAS Campus, +94 77 434 6775
- Dr. Rasika Ranaweera, Head of Postgraduate Division Faculty of Business, NSBM Green University, +94 76 668 4965
Languages
- Sinhala, Native or Bilingual Proficiency
- English, Full Professional Proficiency
Affiliations
- Active member in Kick Boxing Team, Trinity College Kandy
Languages
Sinhala
First Language
English
Advanced (C1)
C1
Timeline
Assistant Manager Academic Administration (Quality Assurance)
BCAS Campus
2023.09 - Current
Assistant Manager Administration
ESOFT Metro Campus
2022.03 - 2023.03
Administration Executive
Sujatha Vidyalaya
2021.01 - 2022.03
Outlet Assistant Manager
Jay Kay Marketing Pvt Ltd
2019.11 - 2020.12
BSc Hons - Software Engineering
National School of Business Management
National Diploma in Applied Criminology
Sri Lanka Foundation
Diploma in English
University of Sri Jayewardenepura
Certificate in Human Resources Management
Chartered Institute of Personnel Management Sri La
Masters - Business Administration
National School of Business Management