Monasha Janani Hewa Siyambaladuwa Pathirana
Kandy
Summary
Dynamic professional with a strong background in customer service and office management, honed at Silva Construction. Proven ability to enhance team efficiency through effective communication and problem-solving skills. Adept at managing inventory and scheduling, ensuring seamless operations while maintaining high standards of organization and cleanliness. And also highly motivated to join Qatar Airways as Cabin Crew, ensuring passenger safety, comfort, and a world- class travel experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cake Decorator
Shemonz (own Business)
02.2020 - Current
- Decorated cakes with intricate designs using fondant, buttercream, and edible decorations.
- Assisted in managing inventory of baking supplies and tools for efficient operations.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
Office Assistant
Silva Construction
08.2021 - 01.2024
- Assisted with daily office operations, ensuring efficiency and organization.
- Processed incoming and outgoing correspondence, maintaining timely communication.
- Supported scheduling and coordination of meetings, optimizing team availability.
- Making Bill of Quantities for the new projects.
Advisor
Union Assurance
02.2021 - 03.2022
- Led cross-functional teams to develop strategic initiatives enhancing client engagement and satisfaction.
- Analyzed market trends to inform decision-making, optimizing service offerings for diverse clientele.
- Mentored junior advisors, fostering professional development and improving team performance metrics.
- Implemented process improvements that streamlined operations and enhanced overall efficiency of services provided.
Education
Examination Department of Sri Lanka
Colombo, Sri Lanka05-2024
High School Diploma -
International College of Business And Technology.
Kandy, Sri Lanka05-2021
British College of Applied Studies
Kandy, Sri Lanka12-2018
Skills
- Customer service excellence
- Communication skills
- Teamwork and collaboration
- Problem solving
- Customer handling
- Flexibility and adoptability
- Time managemenet
Languages
Sinhala
Native language
English
Upper intermediate
B2
Tamil
Elementary
A2
Certification
- Cake Decorator- NVQ level-4
- Diploma in Tamil
- Passed the Technical competency examination in the Sri Lanka Insurance Institution
- (CELV) certificate for English
Timeline
Office Assistant
Silva Construction
08.2021 - 01.2024
Advisor
Union Assurance
02.2021 - 03.2022
Cake Decorator
Shemonz (own Business)
02.2020 - Current
Examination Department of Sri Lanka
High School Diploma -
International College of Business And Technology.
British College of Applied Studies